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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

always available and super helpful

Only wish they had more branches, definitely the best British bank I have used. Reviewed on: 10th March 2021

Fantastic bank

Fantastic customer experience. Being able to go in store and walk out with a new card when you've lost or damaged your card is very convenient. Reviewed on: 10th March 2021

Great bank

So nice to have a real bank with real people who can help and advise. Reviewed on: 10th March 2021

Quick and Easy

Banking with Metro is so easy. Their website and app is very user friendly, and when I do get stuck I get greeted with Stella customer service both in person and through their call centre. They are massively helpful, non judgmental and just overall a great bank! Reviewed on: 10th March 2021

It is a good banking service

I am going to start using my account more often after spending long time in health problems Reviewed on: 10th March 2021

Achieves what is required of a bank.

They have staff who readily assist and understand any problem you think has occurred. It is resolved with minimum of effort. Opening extra accounts is easy. This is a great help with personal budgeting and with the use of joint accounts between couples. The use of mobile App's and the internet with my computer spread sheets, is a really great combination to control the what, where and when of our money. The ease of transfer of money in and out also to payee's by mobile very easy.. Since using Metro Bank a number of family members in various parts of country have also join Metro Bank; all are very happy that they have joined. One word GREAT! Reviewed on: 10th March 2021

Fast, reliable and safe

I love the online banking, quick, reliable and safe. Customer service top notch Reviewed on: 10th March 2021

So helpful and easy!

I have always found Metro Bank really easy to use, comparing it to friend's banks, I never have the hassle that they have. In-store the service is ALWAYS 10/10 while remaining professional and friendly. Will never go to another bank. Reviewed on: 10th March 2021

A bank for the people

Finally a bank where I feel welcome. A bank that works for me not the bankers. Best bit about my bank is being able to get a replacement card there and then in store! Other banks are still in the dark ages sending in the post with a 10 day wait. 2nd best bit about my bank is 24 hour UK HUMAN customer service! Reviewed on: 10th March 2021

Happy banking

Metro Bank is a very straightforward way to Bank.easy to talk to. Very helpful staff willing to listen your needs and will do everything they can to help in any way they can Reviewed on: 10th March 2021

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