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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Always superb

Any time of day staff always go out of way to assist Reviewed on: 11th March 2021

Fabulous

Would be lying if I said I didn't love it Reviewed on: 11th March 2021

banking redifined

having experienced so many bad times with other banks , (ie: grumpy employees, long waiting times. unhelpful people) metro bank is total opposite. (the chelmsford branch) . when you walk in to the branch they make you welcome and each person in the branch try to make you feel welcome. love banking with these guys Reviewed on: 10th March 2021

always available and super helpful

Only wish they had more branches, definitely the best British bank I have used. Reviewed on: 10th March 2021

Fantastic bank

Fantastic customer experience. Being able to go in store and walk out with a new card when you've lost or damaged your card is very convenient. Reviewed on: 10th March 2021

Great bank

So nice to have a real bank with real people who can help and advise. Reviewed on: 10th March 2021

Quick and Easy

Banking with Metro is so easy. Their website and app is very user friendly, and when I do get stuck I get greeted with Stella customer service both in person and through their call centre. They are massively helpful, non judgmental and just overall a great bank! Reviewed on: 10th March 2021

It is a good banking service

I am going to start using my account more often after spending long time in health problems Reviewed on: 10th March 2021

Achieves what is required of a bank.

They have staff who readily assist and understand any problem you think has occurred. It is resolved with minimum of effort. Opening extra accounts is easy. This is a great help with personal budgeting and with the use of joint accounts between couples. The use of mobile App's and the internet with my computer spread sheets, is a really great combination to control the what, where and when of our money. The ease of transfer of money in and out also to payee's by mobile very easy.. Since using Metro Bank a number of family members in various parts of country have also join Metro Bank; all are very happy that they have joined. One word GREAT! Reviewed on: 10th March 2021

Fast, reliable and safe

I love the online banking, quick, reliable and safe. Customer service top notch Reviewed on: 10th March 2021

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