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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Cannot pick fault

Always polite and friendly. Helpful in the way they guide you through their procedures. I have used several branches when out and about at work and always been treated well and with respect. Very quick to pick up on fraudulent transactions and contact the customer. Reviewed on: 4th March 2021

In store service is second to none

Metro bank’s staff are the most caring and professional, they greet you within seconds of entering the store, other banks you wait for what seems like an eternity Reviewed on: 4th March 2021

Bank review

Fantastic service and savings rates. Highly recommended. Easy to use! This is exactly what we need in the lockdown, hassle free service! Reviewed on: 4th March 2021

Excellent

Brilliant bank and staff and service Reviewed on: 4th March 2021

Amazing

It was so easy to apply for a new bank account the mobile app is easy to use and the switching everything over was seamless. Reviewed on: 4th March 2021

Knowledgeable down to earth staff who treat me well as a client

I have always had positive experiences with Metro Bank. The staff are very friendly and welcoming, always willing to go the extra mile if I require statements printed or to cash it a lot of change, or answer any queries I may have. They are very knowledgeable and resourceful and keep me informed of any waiting times or issues. The mobile app they set me up with has been a real lifesaver to me. Reviewed on: 4th March 2021

student

always helpful service and protection service is good Reviewed on: 4th March 2021

Amazing service each and every time

Metro bank always go above and beyond and provide amazing customer service. Always happy with everything they do for my banking. Reviewed on: 4th March 2021

Top Notch Customer Service

We were given complete and all necessary information. This would be the first time i opened an account an I was told precisely what i needed to bring in order to open a current account and the features of a current account as opposed to a cash account which helped me determine what account best suited me. My account was opened in around 30 minutes and i received my debit card on the very same day. Would definitely reccomend Metrobank to my friends and family. Reviewed on: 4th March 2021

Excellent service

Stuff are always very helpful when anyone needs them Reviewed on: 4th March 2021

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