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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Always helpful with prompt action

Fast efficient friendly staff in branch and If I need to call I get to speak to real people. Best bank I’ve ever had. Thank you Reviewed on: 18th February 2021

Always very friendly and helpful

Whenever I pop into a branch, they are always very friendly and willing to help customers Reviewed on: 17th February 2021

Metro Bank is the best bank EVER!

Metro Bank is the best bank I have ever been with, and I have lived in multiple countries and used many banks. Metro Bank customer service is superb, they are always there for you whatever you need and that kind of service is so essential and I value Metro Bank very much Reviewed on: 2nd February 2021

WORST bank I have ever used

I would give them -10 if possible ***DO NOT USE THIS USELESS EXCUSE OF A BANK ** Hands down the WORST bank I’ve used. Staff are not trained properly. They’re rude. Aggressive. Head office are worse. If you value your finances then stay away from Metro Bank. Reviewed on: 30th January 2021

Only Bank OPENING stores/Branches

I initially joined Metro Bank when I used to go to London for Meetings. When I changed jobs I closed the account. However Metro Bank is no longer London Centric and they are up North in Manchester, Liverpool and Sheffield. I've rejoined they offer a friendly and efficient service, you get a debit card and cheque book instantly on opening an account. The store/Branch Manager is introduced to you. How banking used to be but modern and updated. Dog friendly too! So glad to be back with Metro Bank. Banking the way it should be with the friendly human touch! Reviewed on: 19th January 2021

Terrible banking experience

I am banking with Metro both personal and business and it’s been very painful! Most painful thing is that you have to wait until 2nd week of the month to get bank statement!! I am buying new car and I cannot provide Decembers statement because it’s nit there!!!! Tragic! Switching now to Mozno! Think before you open Metro Bank account Reviewed on: 7th January 2021

No other bank comes close!

I've been with Metro Bank for many years now and have always been nothing short of delighted with their offering. Everything is quick, easy and simple. If you need to get in touch you can either go in and see them even on a Sunday, or call them up where they are happy to go above and beyond for you. If only they would move a little further north and open up a few more stores so I could ditch my other account that I have to keep solely for depositing cash and cheques when there isn't a location nearby. Reviewed on: 7th August 2020

AVOID THEM!

Fine until you have the slightest issue, then it becomes a nightmare. If you have hours to kill on the phone and want to spend it with a useless customer service then choose metrobank! Even fixing an incorrect amount on a bank statement is an tremendous difficulty to them. AVOID THEM! Reviewed on: 4th August 2020

Unparalleled levels of service and convenience - absolutely true

Definitely unparalleled as I have never experienced anything like it with any other organisation or bank. I have been waiting since 7th July to access money from a matured bond with no success. The wait on the phone is interminable and when you do finally get through you are met with a completely inept customer service. Metro Bank have made mistakes which they admit to but have still not rectified the situation in spite of promises made. The situation has caused me immense stress and I could never countenance dealing with them in the future nor recommend anyone else to do so. Meanwhile they still have my money so they are sitting pretty whilst I am becoming more and more frustrated. When you own a problem you should then take action to deal with it but they have not. Reviewed on: 21st July 2020

Good for withdrawing cash in Europe

No fees for ATM withdrawals in Europe. Reviewed on: 11th July 2020

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