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Metro Bank: Current account reviews

Name: Current account
Rating: 4.8 (10577 reviews)

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4.80

Based on 10,577 reviews, last reviewed 10th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

caring

i have been banking with metro bank for a few years although i have gave them a good review i don't like ringing metro bank as i find the people on the phone to be rude I find going into one of the branches way better as the customer representative are more caring and understanding Reviewed on: 4th March 2021

Best Bank Ever

I love Metro Bank the staff are friendly they always listen to what my concerns are never treat me as just another customer which is nice and unusual I have been with a few banks in my time but this Metro Bank is different than all the rest I LOVE THIS BANK Reviewed on: 4th March 2021

Great convenience

It was so quick and easy to set up a current account with Metro Bank. I needed a new account and on the same day I walked out with everything set up and my debit card in my pocket. The staff is really helpful and friendly and the opening hours are amazing giving me the opportunity to visit the bank later in the evening. Reviewed on: 4th March 2021

Banking for Today

Best bank by far, friendly effecient staff. Pre covid opening hours fantastic. Easy to use banking app. All round positive experience Reviewed on: 4th March 2021

Metro Bank is open 7 days

There is no other bank open 7 days and working long hours ,very easy to use and best in my opinion Reviewed on: 4th March 2021

Just switched

Switching to Metro Bank just over a month ago and I am very impressed the switching was painless and the couple of times I have phoned them they pick up straight away unlike my old bank. So pleased with my new bank Reviewed on: 4th March 2021

Excellence Service, Great Products, Amazing People

Metro bank have never failed to deliver an unparalleled level of service from branch to call centre! I love to visit the local stores as they always have smiley staff, the call centre colleagues are always cheerful and the products are perfect! Thank you Metro Bank, you definitely deserve the No1 British Bank Award! Reviewed on: 4th March 2021

Happy to bank with you

On the ball with very good customer service Reviewed on: 3rd March 2021

Excellent banking

I like their logo and brand with their lovely customer service p Reviewed on: 2nd March 2021

Always helpful with prompt action

Fast efficient friendly staff in branch and If I need to call I get to speak to real people. Best bank I’ve ever had. Thank you Reviewed on: 18th February 2021

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