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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Hassle-free

Absolutely fantastic! You can walk in without making an appointment - unheard of in the UK and leave with your account open and bank card on the same day. Absolutely fantastic service and takes the hassle out of waiting for your account to be set up. Recommended to all our friends and family that come over Reviewed on: 11th February 2018

Modern Banking

Good opening hours even on Sunday. Love the safe box facilities. Reviewed on: 11th February 2018

Great current account

I have had a current account with metro bank for several years now. Never had a problem with the bank and customer service is excellent Reviewed on: 6th February 2018

easy

its very easy to open but they do take a long time to deal with you in branch even when quiet Reviewed on: 3rd February 2018

Don't bother

It took over one and half hours to open an account because I had to go back after I went in to open an account, and there web site states your card is printed on the same day, But I was told it will be sent after five days and the pin some time after that. and they do not what you to have a current account only a cash account, If you don't have a Passport or a photo driving licence, and I had the other forms of ID, that they state and you need to have a credit check done anyway, If you want a Cheque book or to set up a direct debit. But I will tell people "I don't like" to open an account there. Why should I be the only one lied to. I was still waiting to use this account on line but after fourteen days i now can. Reviewed on: 31st January 2018

Waste Of Space

These idiots have no clue about Deputyship orders or what it means to be in a nursing home due to Alzheimers .. they CLAIM to be people focussed and their branch staff are great but higher up the chain they are ignorant and useless .. they expect the impossible due to their lack of training and intelligence. They need but lack training .. my advice - AVOID METRO BANK LIKE THE PLAGUE Reviewed on: 31st January 2018

Wonderful service

Amazing customer service, cards printed in branch, magic money machine, child friendly and dog friendly. Reviewed on: 23rd January 2018

Simple and straightforward

Easy transactions, simple and straightforward services. Impressed. Reviewed on: 23rd January 2018

One of the Best banks Ive ever visited in the world so far! I didnt think it would happen in the UK

Brilliant and attentive staff and the app is perfect. Hugely better than some of the leading UK banks that have been around for a while Reviewed on: 22nd January 2018

Trying to change an email address

I've spent all morning and part of the afternoon trying to change my email address - without success. I was put through enhanced security. I failed when asked to give characters from the name of my last school. They didn't know whether blanks counted (my school has three words) so I was sunk. I asked if we could move on to another question and they said no. A fail is a fail. I'd already given them name, birth date, account number, customer number, pin number, password, address, three direct debit payment details, approximate balance, branch I opened account, date I opened account, debit card number, 3-digit security number, phone number, old mobile number, old email address, and more. Reviewed on: 18th January 2018

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