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Metro Bank: Current account reviews

View other Metro Bank products
4.79
Based on 10,579 reviews, last reviewed 13th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026
Irena h's avatar
Irena h

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026
Rob Leo's avatar
Rob Leo
Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great banking experience

5
Been with Metro Bank for about 3 years and haven't had any reason to question moving anywhere else. Staff are friendly and deal with most item 'in house' while you wait. The location of my branch is within a short walking distance. Reviewed on: 3rd April 2023
Brian Read 's avatar
Brian Read

QUICK RESPOND

5
Excellent customer service any time you have issues. Reviewed on: 3rd April 2023
Titi Londja's avatar
Titi Londja

Very competitive with another high street bank

5
Always have a great service in the Canterbury brunch, smile on their faces and provide the best customer service to the customers. Reviewed on: 3rd April 2023
Cecilia Lee's avatar
Cecilia Lee

Great banking experience

4
Comes with a wide range of banking products, aiding to a great banking experience. Reviewed on: 3rd April 2023
Rahul Laddha's avatar
Rahul Laddha

Metco

5
I love the same payment with my money. Reviewed on: 3rd April 2023
Kay's avatar
Kay

Go the extra mile

5
I opened a account with metro recently and I cannot fault them from the moment I walked in the branch, I was offered a coffee, everyone was polite. My mother just recently passed away to so I wasn't my usual self and the staff were amazing with me, one lady took the time to stop and just held my hand as i cried, in just doing that I felt like I was with a kind hearted human being not just a bank who wants your money. After we had finished and was about to say goodbye, she came out with a bunch of flowers which I was so grateful for that i had to hug her. She really didn't have to do that and that's why I have to give this branch in particular the praise they so well deserve. Especially to the lady Stuti at newport South wales branch. If every branch has people like her working there, then Metro deserves to be the best British bank. Reviewed on: 3rd April 2023
RachyBaby's avatar
RachyBaby

Always helpful

5
Quick and efficient service, always accessible with friendly staff Reviewed on: 3rd April 2023
Pierre Pointu's avatar
Pierre Pointu

Metro Bank

5
Amazing bank to use for years and the customer service is great when dealing with queries. Reviewed on: 3rd April 2023
Uwais Afsar's avatar
Uwais Afsar

Amazing bank with brilliant customer service.

5
Customer service is a high priority for this bank. Calling, online banking & visiting in branch, it is always easy! Lost card? Just visit one our many branches and you'll have one within 10 minutes. There's literally nothing they can't solve, within reason of course! Reviewed on: 3rd April 2023
Natalie's avatar
Natalie

Service

5
Great opening hours and easy access to debit card if needed Reviewed on: 3rd April 2023
Rubina Butt's avatar
Rubina Butt

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