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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Go the extra mile

I opened a account with metro recently and I cannot fault them from the moment I walked in the branch, I was offered a coffee, everyone was polite. My mother just recently passed away to so I wasn't my usual self and the staff were amazing with me, one lady took the time to stop and just held my hand as i cried, in just doing that I felt like I was with a kind hearted human being not just a bank who wants your money. After we had finished and was about to say goodbye, she came out with a bunch of flowers which I was so grateful for that i had to hug her. She really didn't have to do that and that's why I have to give this branch in particular the praise they so well deserve. Especially to the lady Stuti at newport South wales branch. If every branch has people like her working there, then Metro deserves to be the best British bank. Reviewed on: 3rd April 2023

Always helpful

Quick and efficient service, always accessible with friendly staff Reviewed on: 3rd April 2023

Metro Bank

Amazing bank to use for years and the customer service is great when dealing with queries. Reviewed on: 3rd April 2023

Amazing bank with brilliant customer service.

Customer service is a high priority for this bank. Calling, online banking & visiting in branch, it is always easy! Lost card? Just visit one our many branches and you'll have one within 10 minutes. There's literally nothing they can't solve, within reason of course! Reviewed on: 3rd April 2023

Service

Great opening hours and easy access to debit card if needed Reviewed on: 3rd April 2023

customer service

Metro Bank has always been able to help with any problems I'm having with my card, their opening times are great. Reviewed on: 3rd April 2023

down to earth

They are open longer, approachable and more homely Reviewed on: 3rd April 2023

The best banking experience in the UK

Great customer service and excellent customer support. Simple and straightforward approach to banking Reviewed on: 3rd April 2023

Loyal customer

I have been with Metro Bank since last 11 years (my first bank accounts in the UK) and must say haven’t had a better experience in any other bank yet. Reviewed on: 3rd April 2023

Alright

I am using Metro Bank everyday and I can recommend Reviewed on: 3rd April 2023

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