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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Great Customer Service

I have used this Banks Customer Service both in store and online. It was efficient, helpful and polite and resolve my issue on the first call. Reviewed on: 3rd April 2023

Perfect bank

All on top, very good service, best customer service Reviewed on: 3rd April 2023

Very helpful

Never let you down all ways there early late and on line with our question take small and large Reviewed on: 3rd April 2023

Nice

Really good relationship, always easy and clean. Reviewed on: 3rd April 2023

Fantastic Modern Banking Experience

I have been a Metro current account holder for over two years. The fact that I can discuss my financial queiries with an advisor without an appointment is fantastic. Superb customer service from all the staff at my branch in Bath. I have recommended Metro Bank to many of my friends and family. Modern Banking, as it should be. Reviewed on: 3rd April 2023

Great experience

The customer service is grade A. Whenever I have a question or need additional help, I'm able to get in contact with someone and get an answer quickly. I had a particularly positive experience. Thank you Metro Reviewed on: 3rd April 2023

I was scammed

I was scammed for £1000 last year on a vehicle purchase .. I was heartbroken, called metro and they were more than helpful and after a bit of digging around and a few phone calls they repaid my full out lay of £1000… amazing!!!! Can’t thank these guys enough, they realised how tough times are atm and went above and beyond!!! Best bank ever, surely x Reviewed on: 3rd April 2023

Verry good

Verry good bank verry good team verry good banking online and credit card and debit card is number 1 Reviewed on: 3rd April 2023

The future of banking

Since moving to metro bank I have asked myself one question only … why didn’t I do this sooner ? The convince the fantastic staff the opening hours are great . Since opening a person joint account with my husband we have also moved our business account . We have also taken our 2 children to the back to set up their own accounts , the staff were brilliant with the children they both received their very own pack and have begun saving for their future Reviewed on: 3rd April 2023

Above and Beyond

Reliable, safe and secure. The Metro banks and their teams go above and beyond for all customer inquiries, queries and problems and find solutions and resolutions in the quickest manner I have had yet to experience with a bank. 24/7 customer support and help, I would recommend no other! Thank you Metro Bank! Reviewed on: 3rd April 2023

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