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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great experience

The customer service is grade A. Whenever I have a question or need additional help, I'm able to get in contact with someone and get an answer quickly. I had a particularly positive experience. Thank you Metro Reviewed on: 3rd April 2023

I was scammed

I was scammed for £1000 last year on a vehicle purchase .. I was heartbroken, called metro and they were more than helpful and after a bit of digging around and a few phone calls they repaid my full out lay of £1000… amazing!!!! Can’t thank these guys enough, they realised how tough times are atm and went above and beyond!!! Best bank ever, surely x Reviewed on: 3rd April 2023

Verry good

Verry good bank verry good team verry good banking online and credit card and debit card is number 1 Reviewed on: 3rd April 2023

The future of banking

Since moving to metro bank I have asked myself one question only … why didn’t I do this sooner ? The convince the fantastic staff the opening hours are great . Since opening a person joint account with my husband we have also moved our business account . We have also taken our 2 children to the back to set up their own accounts , the staff were brilliant with the children they both received their very own pack and have begun saving for their future Reviewed on: 3rd April 2023

Above and Beyond

Reliable, safe and secure. The Metro banks and their teams go above and beyond for all customer inquiries, queries and problems and find solutions and resolutions in the quickest manner I have had yet to experience with a bank. 24/7 customer support and help, I would recommend no other! Thank you Metro Bank! Reviewed on: 3rd April 2023

BEST AND EASIEST BANK TO DEAL WITH

I OPENED MY ACCOUNT DURING LOCKDOWN WITH THE MINIMUM OF FUSS AND HAVE BEEN OVERWHELMED BY HOW USER FRIENDLY THE APP IS. THE BRANCHES ARE OPEN WHEN OTHER BANKS ARE CLOSED. CUSTOMER SERVICE IS EXCELLENT. I WAS RECOMMENDED BY MY DAUGHTER AND I HAVE RECOMMENDED THE BANK TO MANY OTHERS. IT IS THE ONLY BANKING APP ON MY PHONE EVEN THOUGH I HAVE OTHER BANK ACCOUNTS. Reviewed on: 3rd April 2023

Amazing

Always been quick to serve me whenever needed if it’s on phonecall or face to face Reviewed on: 3rd April 2023

Always there when you need them 24/7

Customer service Is 1st class I'm very helpful Reviewed on: 3rd April 2023

Love this bank!!

Everything is just so easy with Metro Bank, whether it’s going into a branch or going online. Never hit roadblocks, anything I need to do is straightforward and quickly achieved. Staff in branch helpful and friendly, online is negotiated with ease, what’s not to love! Reviewed on: 3rd April 2023

The best customer service

The Metro bank has the best customer service in Uk. Whenever I need help they assist me very well. Reviewed on: 3rd April 2023

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