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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

The future of banking

Since moving to metro bank I have asked myself one question only … why didn’t I do this sooner ? The convince the fantastic staff the opening hours are great . Since opening a person joint account with my husband we have also moved our business account . We have also taken our 2 children to the back to set up their own accounts , the staff were brilliant with the children they both received their very own pack and have begun saving for their future Reviewed on: 3rd April 2023

Above and Beyond

Reliable, safe and secure. The Metro banks and their teams go above and beyond for all customer inquiries, queries and problems and find solutions and resolutions in the quickest manner I have had yet to experience with a bank. 24/7 customer support and help, I would recommend no other! Thank you Metro Bank! Reviewed on: 3rd April 2023

BEST AND EASIEST BANK TO DEAL WITH

I OPENED MY ACCOUNT DURING LOCKDOWN WITH THE MINIMUM OF FUSS AND HAVE BEEN OVERWHELMED BY HOW USER FRIENDLY THE APP IS. THE BRANCHES ARE OPEN WHEN OTHER BANKS ARE CLOSED. CUSTOMER SERVICE IS EXCELLENT. I WAS RECOMMENDED BY MY DAUGHTER AND I HAVE RECOMMENDED THE BANK TO MANY OTHERS. IT IS THE ONLY BANKING APP ON MY PHONE EVEN THOUGH I HAVE OTHER BANK ACCOUNTS. Reviewed on: 3rd April 2023

Amazing

Always been quick to serve me whenever needed if it’s on phonecall or face to face Reviewed on: 3rd April 2023

Always there when you need them 24/7

Customer service Is 1st class I'm very helpful Reviewed on: 3rd April 2023

Love this bank!!

Everything is just so easy with Metro Bank, whether it’s going into a branch or going online. Never hit roadblocks, anything I need to do is straightforward and quickly achieved. Staff in branch helpful and friendly, online is negotiated with ease, what’s not to love! Reviewed on: 3rd April 2023

The best customer service

The Metro bank has the best customer service in Uk. Whenever I need help they assist me very well. Reviewed on: 3rd April 2023

Great service

Overall great banking experience Reviewed on: 3rd April 2023

Great customer service always there to help you

Metro bank has always supported me from getting my bank card replaced, when I need bank statements printed they can do this straight away in store. East getting through via phone call without having to wait awhile. Reviewed on: 3rd April 2023

Superb Customer Experience

The bank provides a customer experience that is second to none. Metro bank goes above and beyond to ensure customers have their banking needs met, when the customers need it the most. Everything is tailored to us - the customers. Whether it’s opening up later, or on Sundays, supporting with printing out cards direct from the branch or even just providing an accessible service; metro ensures you’re well taken care of and in safe hands. Thank you metro! Reviewed on: 3rd April 2023

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