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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Perfect, opening hours

Very easy and friendly customer services Reviewed on: 3rd April 2023

Fantastic service, every day of the week,, a bank you can actually visit

Metro Bank provide the best customer service: A high street Bank that is open every day of the week, later than any other bank, means a bank you can actually visit once you have finished a long day at work. I know of no other bank with doors open on a Sunday. My details had changed on my recent visit, no waiting days for a new bank card to be posted out ‘we will print your new card for you while you wait!’! Hurrah for attentive customer service- A bank that certainly DOES provide for the people. Reviewed on: 3rd April 2023

Amazing customer service

Since I have been banking with Metro Bank, I've not had any issues with any of my transactions or online banking mostly. They are quick to resolve any issues instantly. Overall, I am very satisfied with them Reviewed on: 3rd April 2023

Always ready to help

I like a customer service , they are very helpful and professional. Reviewed on: 3rd April 2023

Best bank ever

Metro bank welcome me in the best way possible and they always willing to help me no matter what it is Reviewed on: 3rd April 2023

Very happy

I love this bank. They have trained people, very professional stuff, very helpful. Reviewed on: 3rd April 2023

Easy and quick

This bank was very efficient and helpful when setting up my new current account. Reviewed on: 3rd April 2023

Customer at heart

Happy and satisfied . Always informative, keen listener, customer satisfaction follow ups, clear and precise on product menu. Reviewed on: 3rd April 2023

Very helpful and polite customer service

When I asked for help they were there to help when needed Reviewed on: 3rd April 2023

Amazing customer service.

Lost debit cards printed same day. Can use bathroom when ask. Friendly staff. Excellent opening hours. Reviewed on: 3rd April 2023

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