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Metro Bank: Current account reviews

4.86
Based on 10,576 reviews, last reviewed 23rd Jan 2026
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026
Stefan Horvath 's avatar
Stefan Horvath

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
Anton's avatar
Anton

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Best bank

5
I always get amazing customer service they are friendly and have great communication skill. I am always satisfied with the service I get. Both in the store and on a phone call. I would definitely recommend to everyone. Reviewed on: 6th April 2023

Most likely

4
Positive experience many occassions generally Reviewed on: 6th April 2023

Outstanding customer service

5
I have a great app and a local Bank. If you pop into the Bank in person everyone is so helpful and knowledgable. My children have an account with them too. Even when I had access issues with the app they fixed it in the Bank in seconds, amazing gem on our high street! Reviewed on: 6th April 2023

Very quick and easy bank to sign up to

5
Good costumer service in store and on call, and the app even helps you to manage your money Reviewed on: 6th April 2023

Easy and hassle free banking

5
Their automated system over the phone and on the app is very user friendly and easy to get around, but should you need to talk to a real person, again it is very easy to get hold of someone, the waiting time is quite short compared to other banks I’ve been with and once you’re through to customer service they are easy to understand and extremely helpful. Reviewed on: 6th April 2023

Good Service

4
The bank is open at hours convenient to the customer, and the staff are knowledgable and efficient. Reviewed on: 6th April 2023

Very happy

5
I am very happy with this Metro Bank, because it is open every day, apart from Metro Bank, I have not seen another bank open, especially on Saturdays, Sundays, other banks are closed, I am happy with this bank account because I have my personal data and coins safe .Thank you in advance Reviewed on: 6th April 2023

Amazing customer service

5
Their service is incredible both in person and online. I like their phone app because it locks itself when you leave the page straight away, which means that no-one can get access to my account. Reviewed on: 6th April 2023

Good bank quick cards good stuff

5
Bank and the stuff is nice and polite quick service Reviewed on: 6th April 2023

The best Bank to chose from many

5
Would highly recommend this bank to anyone, service is very good, people at the store are real professional’s, I’m glad that I’m with them. Reviewed on: 6th April 2023

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