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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Amazing customer service.

Metro bank customer service is second to none. It doesn't take long to get through if I need advice and Metro staff are efficient and thougher in making sure your issue is resolved fast. The staff at the bank are friendly and very caring. Reviewed on: 3rd April 2023

Excellent

Brilliant account, fantastic app but my favourite is how lovely they are at the branch here in Basingstoke. 5star customer service everytime. Reviewed on: 3rd April 2023

Up to date banking

Metro is very up to date with their banking and customer service. The banks themselves are very welcoming and I love that they have water and treats out for dogs. I love the machine for children to use so they can put their pennies in and it can go straight into their account or they can get it back in cash. The kids love using this. My current account was very simple to open. The customer service agent described everything and explained the whole process to me very clearly. Understanding that I have learned in difficulties he didn't make me feel small or stupid. He simply helped me and went the extra mile for me, which was absolutely fantastic. I've had several things happen to my account that was not Metro Bank's fault and as soon as I called Metro Bank about these things that had happened, the customer service agents sorted it out immediately and did not make me feel like I was at fault. I do have a bank account with another bank, however I can honestly say that Metro is the best bank that I've ever been with. The app is absolutely fantastic and so easy to use. The only thing I would change on the app is the ability to see your pin and possibly more biometric security. However, I do feel like my account is safe. Reviewed on: 3rd April 2023

Great bank

Always friendly and helpful and another bonus is you don’t have to pay for transactions abroad like you have to with other banks. This ment my recent long weekend abroad was stress free and ment I didn’t have to worry about carrying lots of cash or the bank charges I may get Reviewed on: 3rd April 2023

Been with this bank for years and have never let me down

I have been with metro for over 5 years now and they have helped through everything I may need including loans, savers account, etc I have recommended half my family to this bank and now we all bank with them together! #1 bank I would highly recommend for anyone who is looking to transfer and receive the best experience when banking! Especially on their banking app! Reviewed on: 3rd April 2023

Quick process

Hi staff are quick and he very polite while you in bank and always smiling with office of any support. Reviewed on: 3rd April 2023

Great customer service

awesome bank, never kept on hold, decent app Reviewed on: 3rd April 2023

Fantastic

I find very excellent team, very helpful, I very satisfied 100% Reviewed on: 3rd April 2023

Friendly and convenient

Staff in local branch are very helpful with a friendly attitude and the branch is accessible seven days a week....brilliant Reviewed on: 3rd April 2023

Most accessible, friendly bank in the High St

Always easy to speak to someone if you have a problem-plus they are open 7 days a week which is great! Reviewed on: 3rd April 2023

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