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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Simple/ efficient banking

Happy with the banking service I have received and the efficiency of the Metro bank. Very happy that I loved to this bank. Reviewed on: 5th April 2023

Easy and simple

I have had a Metro account for a while now and I have to say it is a quick and easy account to apply for and the app is easy and simple to use. It does exactly what you need. Brilliant. Reviewed on: 5th April 2023

Good service

Very good service and helpful staff Reviewed on: 5th April 2023

Customer service

Very helpful, friendly, quick response Reviewed on: 5th April 2023

Dying scum

My son is half-Ukrainian (not a refugee) and we moved back to the UK before the war. I thought I'd try Metro and get him his first current account Every few months, I still take my son to see his mum in St Petersburg. Recently, I simply logged in to my account from Russia and immediately received some very dodgy emails from Metro Bank that turned out to be genuine. The emails claimed the LNR and the DNR were separate countries. I explained this to them but they never replied. Anyway, my account was blocked and on my return, I was asked to provide supporting documentation about my other accounts and even about my wife. None of it helped, they just closed all our accounts without any explanation. All because I'd simply logged on from Russia. From then, it's been months of emails back and forth trying to simply get my money back. Every time I ask what else they require, it takes days and days for them to reply. Just avoid, the service is dreadful and the way we have been treated is disgusting. I can't imagine Metro bank will still be around 5 years from now. If it is, God help us all. Reviewed on: 5th April 2023

Good Attention

Almost immediate attention at any branch nationwide. Reviewed on: 5th April 2023

The Peoples Bank

This is the only bank that puts customers at the heart of their business in every way. Reviewed on: 5th April 2023

Favorite bank.

05-04-2023. It opens seven days a week. Staff are very helpful and patient and polite. I also love the fact that Metro Bank hiresdifferent ethnic back ground.0 In my opinion, " Simply The Best." Reviewed on: 5th April 2023

Great Service

My Honest Review Since I open my account with Metro Bank the service has been great to me up until now. The costumer service is nice. It is done with Friendliness, Humility, and politeness. I love the Internet banking for its fast and convenient transactions. Their card issuing service is quick and it is the best. Metro Bank is in a league of their own. Reviewed on: 5th April 2023

They have excellent customer service

We are North London Women's Group charity. We used to bank with Barclays bank before but we were unfairly treated when they closed our without a proper notice. It was difficult to open another account with another bank immediately. As a result we missed some funding as we were not able to provide details for funders to us. It was a huge relief when Metro accepted to open an account for us. Thank for the way all was done quickly. Reviewed on: 5th April 2023

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