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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Dying scum

My son is half-Ukrainian (not a refugee) and we moved back to the UK before the war. I thought I'd try Metro and get him his first current account Every few months, I still take my son to see his mum in St Petersburg. Recently, I simply logged in to my account from Russia and immediately received some very dodgy emails from Metro Bank that turned out to be genuine. The emails claimed the LNR and the DNR were separate countries. I explained this to them but they never replied. Anyway, my account was blocked and on my return, I was asked to provide supporting documentation about my other accounts and even about my wife. None of it helped, they just closed all our accounts without any explanation. All because I'd simply logged on from Russia. From then, it's been months of emails back and forth trying to simply get my money back. Every time I ask what else they require, it takes days and days for them to reply. Just avoid, the service is dreadful and the way we have been treated is disgusting. I can't imagine Metro bank will still be around 5 years from now. If it is, God help us all. Reviewed on: 5th April 2023

Good Attention

Almost immediate attention at any branch nationwide. Reviewed on: 5th April 2023

The Peoples Bank

This is the only bank that puts customers at the heart of their business in every way. Reviewed on: 5th April 2023

Favorite bank.

05-04-2023. It opens seven days a week. Staff are very helpful and patient and polite. I also love the fact that Metro Bank hiresdifferent ethnic back ground.0 In my opinion, " Simply The Best." Reviewed on: 5th April 2023

Great Service

My Honest Review Since I open my account with Metro Bank the service has been great to me up until now. The costumer service is nice. It is done with Friendliness, Humility, and politeness. I love the Internet banking for its fast and convenient transactions. Their card issuing service is quick and it is the best. Metro Bank is in a league of their own. Reviewed on: 5th April 2023

They have excellent customer service

We are North London Women's Group charity. We used to bank with Barclays bank before but we were unfairly treated when they closed our without a proper notice. It was difficult to open another account with another bank immediately. As a result we missed some funding as we were not able to provide details for funders to us. It was a huge relief when Metro accepted to open an account for us. Thank for the way all was done quickly. Reviewed on: 5th April 2023

One of the Best

As the title say's it all. It's one of the best banking that I've ever experienced Reviewed on: 5th April 2023

Best bank ever

Staff are friendly, water and biscuits for my dog, Lollipops for my neice and nephew, They even have toilets that are clean which is great for my dad as he has prostate cancer. PLUS they are open 7 days a week and they close late too. The only downside is sometimes the queues are long. Reviewed on: 5th April 2023

Excellant banking

I find them easier to use than any other bank I have banked with. some very useful features in the app and card replacement second to none. Reviewed on: 5th April 2023

Simple, secure and always available

Banking with Metro Bank has been very easy, the app is easy to use and the online banking provide simple to understand processes, paying feels secure and so far so, everything has been great! Provided their branches are opened at weekends which means it is convenient for people who works during the weekdays to be able to visit the branches and not having to take annual leaves to do banking at the branches. Reviewed on: 5th April 2023

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