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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Customer Service at its best

The opening times are so good and reflect how customers want to access their account. The staff are always knowledgeable and go out of their way to ensure any issues are sorted. Being able to get a card on site instead of having to wait for a new card to reach you by the 'snail mail' which is Royal Mail these days. The app shows all the information you need including any transactions which are still pending. Well done Metro for putting customer service first!!! Reviewed on: 3rd April 2023

Finally a bank with customer service at its core

I have had a succession of miserable experiences with a variety of high street banks. In desperation I moved my accounts for the forth time to a new bank and chose metro. I was instantly struck by the difference, they were welcoming and personal. Although they have an app they have not made the questionable decision to remove all banking services from branches .they set up the app for me in branch and have assisted me with the interface. This bank holds customer service as a core value proving to me time and again that they are a breed apart from the other banks. Reviewed on: 3rd April 2023

As every bank should be.

After years of banking with the big 4 I switched. And never let pled back. Convenient customer focussed banking. Reviewed on: 3rd April 2023

Best bank

Quite fast service. Love the drive thru service Reviewed on: 3rd April 2023

Nothing Short of Excellent

Metro bank was my first bank when i came to the UK and after 5 years in the country it remains my only bank in the country. This says it all. Thanks Reviewed on: 3rd April 2023

Always available

It amazes me the way Metro Bank is always opened, always available to listen and extend help. I was literally asked to go to Metro Bank by a staff of another bank because they had appointments slots more than two months after calling them. When I went to Metro Bank, they listened to me, helped me and I'm stuck with them. #Agreatbank Reviewed on: 3rd April 2023

good service

very good customer service and very knowledgable staff Reviewed on: 3rd April 2023

Customer delight

Amazing cuatomer experience with simplified user interface is making Metro bank special and unique to me. Thanks for all the efforts Reviewed on: 3rd April 2023

Everything great

They helped me a lot when I was struggling to find a bank Reviewed on: 3rd April 2023

Fantastic Bank

The most helpful bank I currently bank with. Incredibly helpful both over the phone and in branch, willing to help with any issue and very friendly staff. It makes the whole experience incredibly easy and a delight to do. Reviewed on: 3rd April 2023

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