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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Very good and friendly at customers

They come up to you when you are in a queue to ask you what do you need. Reviewed on: 13th March 2023

Hospitality

Hello I was frantic about losing my online banking information and a PATIENT and understanding woman helped me, get all my information corrected calmly and it was quick. The woman was very respectful, at my local Croydon branch. Reviewed on: 13th March 2023

Excellentservice

I have found the service efficient and courteous. Living overseas for part of the year, this account works very well. Reviewed on: 13th March 2023

Always helpful bank staff

Best customer service that’s why using metro bank Reviewed on: 13th March 2023

I am proud to be a metro bank customer

I vote metro bank the best in customer Service Reviewed on: 13th March 2023

Amazing service!!

Metro bank changed the traditional banking system. with Metro bank you can open an account and same time you receive your card and pin. Don't need to wait for a week. Also anything happened to your card you get straightway replacement. Another good thing is safety vault. Reviewed on: 13th March 2023

Brilliant,, bank. I'm so happy to clients

People it's very good, good communication. Super bank Reviewed on: 13th March 2023

Been absolutely brilliant from the day I opened my account

Always very helpful in store getting a new card within 15 minutes at any branch rather than waiting 5 days without a card is a game changer also very helpful on the phone and use the app all the time which is very user friendly amazing service Reviewed on: 13th March 2023

Fantastic

Was able to open up a bank account on line straight away. Also my card was taking long to arrive in the mail due to the strikes but they were able to tint one for me at my local branch Reviewed on: 13th March 2023

Always get immediate response to any problems

I have had several problems with fraudulent activity on my account but every time the customer service is awesome. Always reacting quickly with the problems that have occurred, your treated respectfully and sympathetically and not with criticism. It feels like your a family member not just an ordinary customer. I would always recommend metro Bank because it's when things go wrong when you find out who you can truly trust and depend on. They made a traumatic time for me so much easier by resolving my issues. Knowing your valued as a person and not just an account number makes you appreciate how metro Bank is definitely well ahead of other banking institutions Reviewed on: 13th March 2023

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