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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10577 reviews)

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4.86

Based on 10,577 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10577)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

I am proud to be a metro bank customer

I vote metro bank the best in customer Service Reviewed on: 13th March 2023

Amazing service!!

Metro bank changed the traditional banking system. with Metro bank you can open an account and same time you receive your card and pin. Don't need to wait for a week. Also anything happened to your card you get straightway replacement. Another good thing is safety vault. Reviewed on: 13th March 2023

Brilliant,, bank. I'm so happy to clients

People it's very good, good communication. Super bank Reviewed on: 13th March 2023

Been absolutely brilliant from the day I opened my account

Always very helpful in store getting a new card within 15 minutes at any branch rather than waiting 5 days without a card is a game changer also very helpful on the phone and use the app all the time which is very user friendly amazing service Reviewed on: 13th March 2023

Fantastic

Was able to open up a bank account on line straight away. Also my card was taking long to arrive in the mail due to the strikes but they were able to tint one for me at my local branch Reviewed on: 13th March 2023

Always get immediate response to any problems

I have had several problems with fraudulent activity on my account but every time the customer service is awesome. Always reacting quickly with the problems that have occurred, your treated respectfully and sympathetically and not with criticism. It feels like your a family member not just an ordinary customer. I would always recommend metro Bank because it's when things go wrong when you find out who you can truly trust and depend on. They made a traumatic time for me so much easier by resolving my issues. Knowing your valued as a person and not just an account number makes you appreciate how metro Bank is definitely well ahead of other banking institutions Reviewed on: 13th March 2023

Working for years

I've been with metro bank for quite a few years and it has never let me down I'm glad I pick metro Reviewed on: 13th March 2023

Bank review

Very helpful quick and easy no fuss banking service Reviewed on: 13th March 2023

excellent

resolution is fast, they always give a good feedback to the customer Reviewed on: 13th March 2023

Good Experience.

It’s a good service. The waiting time was too much the last time I visited. But it’s good overall. I liked the staff. They’re very nice and polite. The app is pretty much easy to use. I like the service as well. Reviewed on: 12th March 2023

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