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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent bank

Excellent customer service ,excellent online banking ,Excellent opening times 7 days a week Reviewed on: 11th March 2023

Perfectly performed

Excellent service , quick and easy , available all the time if ever in need to contact the bank Reviewed on: 11th March 2023

Best bank ever

Great customer service. Staff can never do enough. Well done Reviewed on: 11th March 2023

Banking made easy

Spacious premises, minimum queuing because well staffed and deal efficiently. Reviewed on: 11th March 2023

Convenient banking

Metro bank is very convenient snd customer friendly Reviewed on: 11th March 2023

quick & easy

service always fast , easy and staff are friendly Reviewed on: 11th March 2023

Very professional, and polite people in branch

I called in to the bank 2 days ago, got asked if i was ok, and if they could help, by 2 people in 20 seconds, British banking at its best Reviewed on: 11th March 2023

Boutique service

It’s simply the best bank because I can speak to actual people in person at a bank branch which is open 7 days a week. That kind of customer service isn’t provided by any other bank. It’s fantastic because it also provides jobs for local people and therefore reinvests in the community. Reviewed on: 11th March 2023

Old school service

I've found Metro Bank to be one of a kind in this day and age, reverting to the best principals of Banking, as it was 50 years ago. Friendly staff and a Bank manager you can talk to, it like stepping back in time with the best of modern practices to enhance the Banking experience. Reviewed on: 11th March 2023

Excellent service

Throughout my time banking, Metro bank has always had great service. The queues are short, the staff are friendly and super helpful. The app and website for online banking are pretty easy to use. The coin counting machine is great for quickly depositing loose change and also to help young people save money in the young savers accounts. They could maybe be slightly more pro-environmental in what they invest the money in, but that is the only reason that I don't give full stars, excellent in every other respect. Reviewed on: 11th March 2023

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