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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Metro bank is reliable.

Their customer service is quick and efficient. Reviewed on: 11th March 2023

Exceptional

Very accessible opening and closing times. The bank staff are helpful and polite. I get to get free pens which are much needed, whenever I pop in branch. Reviewed on: 11th March 2023

Excellent service

Very easy to use, online banking and the app works perfectly. No hassle banking. Reviewed on: 11th March 2023

Helpful

Helped out our Pensioners Association when we were dumped by our existing bank. Friendly staff and so good to have a branch. Reviewed on: 11th March 2023

Easy and Friendly!

We took out a current account last year, and had an amazing, fast and friendly service at the Northampton Branch. Seamless and efficient service - Thanks Metro Team! Reviewed on: 11th March 2023

Style

The branches I have been to are very stylish which makes you feel important. It's almost old fashioned banking but with modern facilities Reviewed on: 11th March 2023

great to bank with and very reliable

there always welcoming to new customer Reviewed on: 11th March 2023

Very easy bank to deal with

I've been with many high street banks, I have been with metro bank now since 2008, and may the relationship last a lot more years. Reviewed on: 11th March 2023

Just easy to organise

Enough said, savings and being able to organise finances has been a huge help Reviewed on: 11th March 2023

Finding a bank for my son's Discretionary Trust, Metro to the rescue.

When Nat West closed the account (along with many other banks) for my special needs son's Discretionary Trust in the summer of 2022 they sent the notification and a cheque for the balance to the wrong address and we didn't get it for 4 months. We had to move fast and Metro Bank were the only one prepared to provide an account for a Trust. Because two trustees lived in Shropshire and one in Kent we had to deal with two branches, Wolverhampton and Canterbury to do it. Both were incredibly helpful and supportive and made it really easy. They really rode to the rescue when all the others were riding in the opposite direction. They were brilliant, the best bank I've ever dealt with. Reviewed on: 11th March 2023

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