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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Best in Service

Easy to operate with Bank app Master card is very helpful. Reviewed on: 10th March 2023

Always greeted politely when entering the Bank

I have two community with the Bank and am considering moving my small HSBC Account to Metro. Reviewed on: 10th March 2023

Great bank

Very easy banking with a great service Reviewed on: 10th March 2023

Great

Just excellent , great service & pleasant Bank surroundings Reviewed on: 10th March 2023

Easy banking, great customer support

Any time I’ve needed to contact my bank my call and query has been sorted within 10minutes. Speaking to an actual human being makes all the difference. Any time I’ve been into the branch there’s always a member of staff happy to help. The app is quick and easy to use! Overall an easy and stress free way of banking! Reviewed on: 10th March 2023

very easy , clear

very helpful and friendly staff. helps me show how much i spent overall each month Reviewed on: 10th March 2023

Easy to contact

Metro bank are open 7 days a week, you can see someone in-store to sort a problem. When you call them you get someone speaking clearly with no 'call centre' background noise. Reviewed on: 10th March 2023

Recommend METRO BANK

The bonus of being able to drop in to any branch most days of the week (except Christmas Day and Easter Sunday!) and request and receive a new bank card whilst I wait is an unbeatable service! I even received a bunch of flowers and a card when I called in for services on my birthday - over and above customer service :) Reviewed on: 10th March 2023

Matro bank are efficient, no nonsense and have excellent customer service.

It was a no nonsense applying for a current account, did not take long at all. Staff were all efficient and courteous. Can’t fault them. Reviewed on: 10th March 2023

Fantastic

It's a good bank, they are moving very quickly, when you need them they resolved very fast Reviewed on: 10th March 2023

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