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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Easy banking, great customer support

Any time I’ve needed to contact my bank my call and query has been sorted within 10minutes. Speaking to an actual human being makes all the difference. Any time I’ve been into the branch there’s always a member of staff happy to help. The app is quick and easy to use! Overall an easy and stress free way of banking! Reviewed on: 10th March 2023

very easy , clear

very helpful and friendly staff. helps me show how much i spent overall each month Reviewed on: 10th March 2023

Easy to contact

Metro bank are open 7 days a week, you can see someone in-store to sort a problem. When you call them you get someone speaking clearly with no 'call centre' background noise. Reviewed on: 10th March 2023

Recommend METRO BANK

The bonus of being able to drop in to any branch most days of the week (except Christmas Day and Easter Sunday!) and request and receive a new bank card whilst I wait is an unbeatable service! I even received a bunch of flowers and a card when I called in for services on my birthday - over and above customer service :) Reviewed on: 10th March 2023

Matro bank are efficient, no nonsense and have excellent customer service.

It was a no nonsense applying for a current account, did not take long at all. Staff were all efficient and courteous. Can’t fault them. Reviewed on: 10th March 2023

Fantastic

It's a good bank, they are moving very quickly, when you need them they resolved very fast Reviewed on: 10th March 2023

Always helpful

Modern old fashioned bank always helpful we have business account as well Reviewed on: 10th March 2023

Excellent

Excellent banking app no problems at all will recommend to family and friends Reviewed on: 10th March 2023

The best bank ever

Friendly,easy to approach, excellent customer service which is there whenever you need at branch or on the phone. Quick response to client needs. Definitely they moved banking an another mile for clients. All you need peace of mind when you need to care for your money. Reviewed on: 10th March 2023

Good services

It is open sunday also. Customer services available for everyone. They do not discriminate. Staff is helping and problem solving. Reviewed on: 10th March 2023

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