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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Metro Bank

Went into the store with no appointment and asked if they could open a bank account for me. within five minutes I was seated and the process began. They asked me a few questions, nothing serious, like proof of identity which I showed them my passport and that was it really they never asked me proof of address they did ask to do a credit check that only took a few minutes. They printed off the card in store and set up my banking app so I was good to go. They were very patient considering i messed up the banking app password and customer number multiple times. The customer service was pleasant to say the least. The only problem I have with them is that they do not have a machine to deposit money in to you have to go to the person on the desk to do it. Overall I would recommend them to anyone who would want to find a new bank to use. Reviewed on: 4th April 2023

technology and people

staff are always friendly and helpful plus the technology is much more advanced and user friendly than other banks Reviewed on: 4th April 2023

Great service

I tend to magnetise cards so they do not operate, easy to call into the bank to get a new card activate pin. They provided me with a holder so this helps prevent this reoccurring. Great service and always helpful. Reviewed on: 4th April 2023

Best bank for working people.

What I like about Metro Bank: 1. Opening time 2. Customer service 3. Mobile app Reviewed on: 4th April 2023

Convenient banking

The long hours of business is the main reason I've opened an account with Metro Bank. Reviewed on: 4th April 2023

Quick service and always available including Sundays and late nights

I love banking with metro they are always happy to help and always open until late and on Sundays and if something happened to my card they print on the same day no waiting around. Reviewed on: 4th April 2023

practicality

self-service, practicality, speed and courtesy Reviewed on: 4th April 2023

Out of normal hours service

The most I like about Metro bank is the opening hours, I have used these late openings many times, very convenient. Reviewed on: 4th April 2023

Amazing bank

Metro bank is a great bank to have there so friendly and helpful. I can get cash with no hassle or stress if ive forgotten my identification. I can get a new card within 10mins. Hust a fantastic bank to bank with. Reviewed on: 4th April 2023

Customer service

I had a great experience with opening up a new bank account with Metro Bank Luton Branch. There customer service was absolutely amazing,really informative and very friendly. Reviewed on: 4th April 2023

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