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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

My account

Very happy with my interactions with metro Reviewed on: 10th March 2023

Unlock account

Staff always helpful and knowlegeable Reviewed on: 10th March 2023

Best bank

It is the best bank I have. Respect management and everything is great. I had a problem logging into the app, but we solved it in no time, great people helped me and I didn't even have to wait long. 100% bank for me. Reviewed on: 10th March 2023

Best bank ! Up to date with the times.

Been with them since the beginning I love them open on a Sunday, same day print card, my dog comes in with me yeah the best bang for convenience!!! Reviewed on: 10th March 2023

Very helpful online and at branch

I've had some issues with my banking and set up some payments. Popped in to the branch and had a very good experience with the employees. Helped me out setting up payments and solved my other banking issues. Reviewed on: 10th March 2023

Brilliant Customer Service

I have been a customer for many years, being able to get a new card in branch was a life saver when I was away from home and forgot my wallet. Also I have always found the customer service outstanding, the staff are always friendly and knowledgeable. I have been with other banks but MetroBank still have the personal touch that has been lost by others. Reviewed on: 10th March 2023

Perfect banking

So good staff and instant solution of problem Reviewed on: 10th March 2023

Best in class

I’ve never experienced a high level of customer service in banking as that provided by Metrobank. They have broken the mould in banking and shown many of their competitors they way to support, reassure and provide a ‘wow’ factor in what has been a very traditional business. I continue to be amazed at what they can offer in-store and on-line resulting in on omni-channel banking product that is unmatched in the UK today. Reviewed on: 10th March 2023

Excellent and fastest banking service in uk

Amazing and very positive and respectful customer service Reviewed on: 10th March 2023

Helpfull

The metro banks team is really helpfull with all my problems and doing their best to fix the problems. Reviewed on: 10th March 2023

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