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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Very helpful at all times

Someone always there to greet you on arrival Reviewed on: 10th March 2023

Easy to use

Metro is one of the bank comes excellent customer services Reviewed on: 10th March 2023

Amazing

Easy online banking, friendly staff whenever I have been into a branch and open at the weekends which makes everything so much easier! Hassle free set up! Reviewed on: 10th March 2023

Efficient service availed out of hours

I was trying hard to find an issue to complain but NO joy Reviewed on: 10th March 2023

Just brilliant

I switched to Metro 11 years ago, after getting frustrated with trying to get to the bank to deposit £. Longer opening hours, replacement cards within minutes are just brilliant and the teams in the branches are just great - 9/10 for their approach to customer service Reviewed on: 10th March 2023

Professional, attentive, understanding and friendly staff / people.

Professional, attentive, understanding and friendly staff, real people Reviewed on: 10th March 2023

A Bank with customer focus and a swift and smooth operation at my branch and phone enquiries dealt with promptly

As above, efficient, smooth operation at my branch, a pleasure banking with metro bank Reviewed on: 10th March 2023

Does what is says on the tin !

Straight up banking with no nonsense. Happy staff who ask how they can help - not why they should help! Simple, joyful, stress-free banking. Reviewed on: 10th March 2023

Easy to open and online service straightforward.

When I opened the account in branch the staff were courteous, fast and efficient. Helped me set up online banking which is very easy to use and supplies all the information I need, including setting up a small savings account and a direct debit. Very happy with Metro banking. Reviewed on: 10th March 2023

Alway there for me

I always get seen within 5 minutes and that person helps you with your query they don’t say I need to get someone else and then wait until that person is available Reviewed on: 10th March 2023

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