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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Service

I love everything about this bank . Reviewed on: 11th March 2023

Very user friendly

It's very intuitive to use and there are always real people at the other side of the phone. Reviewed on: 10th March 2023

Friendly and always able to help

Always able to get what I need when I need it Reviewed on: 10th March 2023

The best bank no doubt!

I've banked with many other banks however Metro hands down is the best! Great customer service always a high level of willingness towards helping their clients! Any problem they help! Relaxed ambience for a bank it's well appreciated especially when life is so busy! Reviewed on: 10th March 2023

Everything you need.

I've never experienced banking service like I have with metro, staff are always friendly, long hours & even open Sundays & Bank Holidays Reviewed on: 10th March 2023

Amazing customer service

I've been banking with metro bank since I was about 11 years old they are a great bank with amazing customer service I've been in many times over the years and they've always been helpful and always severe you with a smile I wouldn't bank anywhere else. They're long hours are really helpful when you need to see them after work and when I've needed a new card it's printed there and then . I highly recommend this bank I wouldn't go anywhere else even if you made me just can't beat metro bank. Reviewed on: 10th March 2023

Excellent customer services

Does exactly what I want and need from a bank Reviewed on: 10th March 2023

Excellent service

Excellent service and open at all convenient times never a long wait in branch Reviewed on: 10th March 2023

Best Bank ever

I have recommended this bank my friends, some of them already done switch to Metro Bank Reviewed on: 10th March 2023

Not the same as other banks

I've only banked with Metro for a few months but I can tell when I walk into the branch in Croydon the exceptional professionalism isn't the same as other banks. I can tell you hire people with no prior experience. Not saying everybody is like this but I get this feeling when I walk in. Reviewed on: 10th March 2023

The best

The best bank in the world ! I like Metro bank ! Reviewed on: 10th March 2023

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