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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

People-people banking

Completely different bank compared to the other high street banks. Love to see traditional banking values with the digital approach needed for the modern day to day banking Reviewed on: 10th March 2023

Great bank

Really good customer service, always helpful, just received my new card at home before it expired, I would never use a different bank Reviewed on: 10th March 2023

Great service

I've always had a great experience every time i have to physically go into a store, they are all so helpful and friendly. Reviewed on: 10th March 2023

Banking made easy

The staff in the bank are well trained, knowledgeable and patient. The ease of access - 6 day opening and times make this a easy to use and flexible organisation. Reviewed on: 10th March 2023

Excellent service

I cant believe all banks aren't like metro they are just better in every way Reviewed on: 10th March 2023

My Experience

App - easy to use Customer Service in store is great. For the couple of few times I have been there everything was done well, people are friendly Reviewed on: 10th March 2023

Perfect

Perfect. I very liked my bank. Reviewed on: 10th March 2023

Reliable account

Always reliable and extremely good customer care Reviewed on: 10th March 2023

Amazing and attentive

They have always been quick but effectively and attentively looking after and solving any issues that occur Reviewed on: 10th March 2023

My experience

Metro Bank has the best customer service. They’ll call me after I have asked them about my problem to check on me. And they’ll always update by any changes. :) Reviewed on: 10th March 2023

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