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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great service , easy online banking

Great customer service , love the online banking easy to access , friendly staff at my local bank , clean fresh & always happy , never have a bad experience Reviewed on: 10th March 2023

The Bank

Great technical support 24/7 also open stores 24/7 Deeply satisfied Reviewed on: 10th March 2023

Straightforward to access and use; good support service

I operate a Metro Bank account for a small charity, supporting work in Romania. Since transferring the account to Metro Bank a few years ago, I have always found it easy to access the account details, make payments, etc by mobile phone and by desktop PC. On the few occasions I have needed help with an issue, the telephone support arrangements are good and efficient. Reviewed on: 10th March 2023

Quick and great service

Never had an issue with payment delays or not being able to contact someone when needed. Great service always, over the phone and in the bank itself. Keep it up! Reviewed on: 10th March 2023

Quick Simple & efficient

I’ve been with metro for a few years now, never had a problem once. Customer care have treated me great over the years, I’ve even made a few family members sign up with them. Overall just a great bank. Reviewed on: 10th March 2023

I have really good experience so far

Everything is easy, simple and quick Reviewed on: 10th March 2023

Best service and application

I have been with metrobank for a few years now and their service has been 10/10. The customer care team have been extremely helpful duting difficult times and i am extremely proud in carrying on my service with metrobank! Reviewed on: 10th March 2023

Reasons for vote

I’ve never had a problem with metro, yes sometimes you wish any app could load quicker in a rush or you didn’t have to have money leaving your account all the time. But regardless whenever I’ve had a problem customer service have never failed to lend a helping hand and I love how fast transaction move and their security measures. Reviewed on: 10th March 2023

Great Bank

Ease of opening a current account all online. Reviewed on: 10th March 2023

Fair customer service

Telephone customer service representatives could be improved Reviewed on: 10th March 2023

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