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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent Bank . . always very helpful

Excellent Bank . . open all hours (so it seems) and always helpful even with the slightest thing that needs explaining to an oldie like me Reviewed on: 10th March 2023

Great friendly hands on service

Recently went into your branch in Piccadilly on two occasions first time helped with my sons loose change account by managed with long red hair lovely service then my card needed updating nothing was a problem bank assistant with a moustache excellent service ! Reviewed on: 10th March 2023

Happy customer Happy Bank

It truly feels like customer satisfaction is a core value of this bank. They have always been happy to help when we walk in, have offered quick easy solutions and pre determine any upcoming queries. The banking app is also really easy to use i love the interface. Reviewed on: 10th March 2023

Superb

They have been really helpful when I've needed them and their in store staff are great. Reviewed on: 10th March 2023

Amazing experience

Banking with metro bank been the best so far nice customer service easy mobile banking app. Reviewed on: 10th March 2023

Overall service excellent

I like the fact that the business hours are longer than other banks and to contact any department in their banking sections is not a stress. My experience opening mine and my spouse bank accounts was a breeze. I would recommend this bank to all my family and friends Reviewed on: 10th March 2023

Loved

Easy and fast to use I very recommend. Reviewed on: 10th March 2023

Incredible

They are incredible helpful friendly always there to help Reviewed on: 10th March 2023

Metro is the best

Excellent and prompt customer service. Reviewed on: 10th March 2023

Convenient

The online banking is easy to navigate and intuitive. Reviewed on: 10th March 2023

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