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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Customer comes first

The bank recognises the needs of its customers and operates accordingly. Reviewed on: 10th March 2023

Thoughtful management

Always have had a polite experience physically interacting with staff, never taken it for granted, it's the reason this is my main card. Reviewed on: 10th March 2023

Has the best customer service

They print our cards in store for customers. I remember they was the only bank who would accept my application when I was 16 years wanting to open a bank account. Other banks were asking for birth certificates. Every time I had any issue, I used to always forget my pin and security code, I still do. I am able to call them and their staff always helps me update my app and my account within a few minutes Reviewed on: 10th March 2023

Terrific!!

Always helpful, very easy to navigate in branch, very polite Reviewed on: 10th March 2023

Reliable, empathetic and communicative

I had issues when I first got into the country with setting up an account, it was frustrating because I had all the documents I needed except an permanent address, which I had stayed for 3 months, but I just got in. Anyway metro bank did their home work and got me an account asap. Thanks Metro Reviewed on: 10th March 2023

Metro bank is the best

Metro bank staff are Gud, service is the best and I can boldly recommend metro bank to everyone. Reviewed on: 10th March 2023

Banking since I was 16

When I was 16 I got my first bank account with Metro Bank since turning 20 I'm still using Metro bank. Reviewed on: 10th March 2023

Always there to help

They are quick and efficient and they answer all my questions Reviewed on: 10th March 2023

Opening hours are excellent and easy access to the Bank

Great service with a smile snd opening hours and location suits us Reviewed on: 10th March 2023

Hi

Thanks again okay and well done Reviewed on: 10th March 2023

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