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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Excellent service

Friendly staff. Personal service. Good opening hours. Dog friendly. Drive through service. What's not to like. Thoroughly recommended. Reviewed on: 4th April 2023

People Focused

I feel respected as a customer of Metro Bank. I am greeted personally, sometimes taken to a desk for a one to one. I have been offered coffee; they have a customer toilet and biscuits for my dog. When I first opened my account my details were verified in branch at the time and I left with a bank account and a bank account card. Exceptional customer service that made me feel valued in my choice to bank with them. I had been recommended by a friend and the experience they described was totally true to the experience I had. Reviewed on: 4th April 2023

Underestimated

I think there totally mis understood. Great service. Bank cards straight away good opening hours just not many branches up north. Need to open more. Everyone I speak to in west Yorkshire have never heard of them but all like the sound of them just wosh there was more around l. Reviewed on: 4th April 2023

Metro bank

very friendly & efficient service. was please with the fast turnaround Reviewed on: 4th April 2023

Top class

online banking works very well no problem contacting by phone Reviewed on: 4th April 2023

Best bank I've used

Their customer service is impeccable. Metro Bank branches are open 7 days a week and the staff is friendly. Reviewed on: 4th April 2023

metro bank has brilliant customer service, allowing you to contact them at increased hours when compared to other high street banks.

whenever i have needed assistance or a greater understanding into financial products, metro bank have always provided me with explanations and advice that i have been able to use and feel comfortable when using their financial products. Reviewed on: 4th April 2023

Happy to BANK with METRO !

Every time I visit my branch in Bexleyheath , I experience excellent customer service ! Reviewed on: 4th April 2023

Polite, accessible and helpful

I never have a bad experience weather it be in branch or on the phone, excellent always Reviewed on: 4th April 2023

Efficient, Friendly and Repsonsive

I love Metro Bank for its ease of use. Its so easy to apply for an account online and when my card had issues, i went instore and they printed one there and then and reset my pin so easily. Its a really good mix of being able to go online and do things for myself and actually speaking to a real person when i need to. The queues in the bank were well managed so i didn't have to wait long - they were friendly and helpful and they didn't make me feel like i was wasting their time and i didn't have to book an appointment and come back days later - they helped me there and then. i have since recommended at least 3 people to join who were looking to change banks - and i would continue to recommend them. Quality Service, friendly and approachable. Reviewed on: 4th April 2023

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