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Metro Bank: Current account reviews

4.86
Based on 10,570 reviews, last reviewed 27th May 2025
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025
Lucie C's avatar
Lucie C

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025
BM's avatar
BM

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Always helpful

5
When ever I have a problem there always go above and beyond to help Reviewed on: 10th March 2023

Great customer experience

5
Excellent customer service, opening times a bonus! Reviewed on: 10th March 2023

Amazing, no complaints about my bank

5
Been with these guys for a while and never had any issue, service is right up there. Would highly recommend using this. Reviewed on: 10th March 2023

Love Metro Bank

5
Customer service is great, simple app to use and very helpful information on the insights each month. Reviewed on: 10th March 2023

Easy to use and convenient

5
Easy to open account, very friendly customer service would highly recommend Reviewed on: 10th March 2023

Best customer service

5
All companies should take note of how metro run and how they train customer service teams. Reviewed on: 10th March 2023

Great bank

5
Great service and had no problems Reviewed on: 10th March 2023

very friendly service

5
always available by phone and in store .very friendly . very practical Reviewed on: 10th March 2023

They are brilliant, great staff who make every request, however small, feel important

5
Always a very positive experience a pleasure to go into Metro Banks Reviewed on: 10th March 2023

Friendly

5
Metro make everything so easy with pleasant staff . Reviewed on: 10th March 2023

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