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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

excellent service and exceptional quality

Just outstanding services and quality; I would rapidly recommmend an international expantion of the group Reviewed on: 17th April 2021

Great service

Been with metro bank for several years and find the customer service top notch! Reviewed on: 17th April 2021

Best Bank for many reasons.

Metro Bank is streets ahead of other banks- late opening on Saturdays, first bank to return to normal hours after the first lockdown, & best of all, instant card replacement in branch if yours gets lost, stolen or hacked- the only bank to offer such a service. And the branches are all clean & modern. Reviewed on: 16th April 2021

Best bank for the everyday man

Where do I start Ease of access, pre COVID branches open till late Open sundays good for me because I work Monday to Saturday I tend to misplace my card a lot but they can make me new one at the branch in minutes NO WAITING DAYS for it to arrive in the post Customer service is truly fantastic always above and beyond in branch or the phone Easily set up standing orders I will not bank anywhere else Reviewed on: 16th April 2021

Wonderfull Bank

It's the big and the good bank from the UK !!!! Congratulations Metro Bank UK !!! Reviewed on: 16th April 2021

Impressed by the personal service in branch

The in bank ATM swallowed my ash withdrawal which left e financially embarrassed. The deputy manager (or whatever Metro call him) gave me an interest free loan without fuss or paperwork until my money was returned (8 days later?) by the company operating the ATM through head office. The staff are unfailingly friendly, which cannot always be easy! Reviewed on: 16th April 2021

IT WAS VERY HELPFUL IN TIMES OF OUR NEEDS .APPRECIATE THIR HUMANE SUPPORT.

OUR EXPPERIENCE IS EXCELLENT.CUSTOMER CARE. VERY HELFUL .VERY UNDERSTANDING CUSTOMERS NEEDS. Reviewed on: 16th April 2021

friendly helpful and quick

the bank works well with setting up and helping to send transfers. Reviewed on: 16th April 2021

Simple, effective and no nonsense personal banking

I joined them in August 2018 and find them a very competent and helpful bank, in person their branches are friendly, smartly presented and helpful, online I use their Web Banking service (which I previously swore I would never do) and find it simple and effective, overall a good bank, with great staff and an opportunity not to be missed for simple, no-nonsense personal banking Reviewed on: 16th April 2021

Helpful and friendly bank

Helpful and friendly service. Staff are always there to help. Never a queue. Reviewed on: 16th April 2021

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