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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

its been a great time with this bank

they have help me about everything I needed and a very quick response. Reviewed on: 16th April 2021

Amazing

Absolutely amazing to bank with staff are friendly and easy to get along with and do there best to meet your request with all banking aspects opening accounts is easy not one negative thing to say. Reviewed on: 16th April 2021

I like the metro bank as they are friendly

I get great customer service and I am always welcome with a smile and a little chat from the cashier's I just love banking with metro Reviewed on: 16th April 2021

Brilliant banking experience.

very easy to open an account very pleasant staff made it simple to understand. the longer opening hours are a godsend. Reviewed on: 16th April 2021

Best service

App is so simple and easy to use.customer service is always amazing and metro bank opening and closing times beat all the other banks. They really put customers first even down to the fact that if you loose your card you can get a new one the same day in store. Reviewed on: 16th April 2021

Leaves the rest in the shade

Simply ahead of other banks. Fast high standard of service I have already recommended them to friends and family. Pop in and see for yourself Reviewed on: 16th April 2021

Best Bank

Brilliant customer service, little no no wait time over the phone very easy to navigate online system. Reviewed on: 16th April 2021

Customer focused, convenient hours, service like a posh restaurant

I’ve never waited more than a few seconds to be acknowledged in any branch. Their staff seem like they want to be there, and they value my presence. Reviewed on: 16th April 2021

Very reliable friendly staff. Always happy to help.

Nothing is every to much to ask for. Very friendly approachable staff. Reviewed on: 16th April 2021

Excellent

Moved to Metro Bank after finding out about it online after issues with another bank. Have had no issues whatsoever. The branches are immaculate and the staff are very friendly and knowledgeable. If you need a new card, they can print the new card in one of their branches, so no need to wait for the post to arrive. The app and website are easy to use. Would definitely recommend to anyone who wanted a new bank account. Reviewed on: 16th April 2021

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