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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Customer focused, convenient hours, service like a posh restaurant

I’ve never waited more than a few seconds to be acknowledged in any branch. Their staff seem like they want to be there, and they value my presence. Reviewed on: 16th April 2021

Very reliable friendly staff. Always happy to help.

Nothing is every to much to ask for. Very friendly approachable staff. Reviewed on: 16th April 2021

Excellent

Moved to Metro Bank after finding out about it online after issues with another bank. Have had no issues whatsoever. The branches are immaculate and the staff are very friendly and knowledgeable. If you need a new card, they can print the new card in one of their branches, so no need to wait for the post to arrive. The app and website are easy to use. Would definitely recommend to anyone who wanted a new bank account. Reviewed on: 16th April 2021

Happy!

I'm happy with Metro Bank. They have long working hours, including weekends, which is really convenient, and have always been nice when I needed to contact them. Reviewed on: 16th April 2021

Everything is great!

From the long branch opening hours to the door greeting and the staffed counters and the online presence, everything is great! Reviewed on: 16th April 2021

Easy Peasy

The team the Luton branch are always very friendly and helpful. I love the fact I can use drive-in services which is incredibly convenient for me. Reviewed on: 16th April 2021

Easy and quick

I've been with metro for a few years now and they are always helpful and efficient when i have any problems regarding either my online banking or general inquirys Reviewed on: 16th April 2021

Easiest, friendliest most positive bank I've ever had.

Banking with Metro since opening in 2012. Invariably, every experience has been positive. It seems they just don't like to say no to a customer and will go to any ends to accommodate. Always friendly, always pleasant, never negative. Incredible! Reviewed on: 16th April 2021

Great Bank

I have had accounts with 2 banks before Metro and this is by far the best easy to talk with on the phone always helpful, the store in Wimbledon is great. As a Transgender woman accessing services can be difficult at times but I have never had an issue with Metro Reviewed on: 16th April 2021

Customer service

Good customer service and the best current account service Reviewed on: 15th April 2021

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