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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Metro Bank Listen to customers

Metro Bank have opening times to suit busy customers. You can attend the bank without an appointment & talk to “a person “ they will help without delay. Reviewed on: 4th April 2023

Very good bank

Never had a problem,from start always there if need,now some of my family also use this bank,thanks to my recommendation. Reviewed on: 4th April 2023

Excellency

Amazing customer service, polite, attentive and always willing to help Reviewed on: 4th April 2023

Financial caring partner

Since coming to the UK as an international student,Metro bank has and still is my favourite Bank .Metro bank is go- to bank especially if you are new to the UK. Top tier-customer service staff who engage with you professionally and whole heartedly on the go about on financial matters. The mobile app is safe ,secure,easy user interface and gives account information in real time , with no hidden costs. This makes me bank my trust on Metro bank in my day to day endeavours Reviewed on: 4th April 2023

Great Customer service

The bank counter staff are very helpful and knowledgeable, the mobile banking app is very easy to use, and i receive regular updates and information. Reviewed on: 4th April 2023

Best bank

Metro bank is great bank to be with and are able to give you the help you need. Reviewed on: 4th April 2023

Excellent service

Perfect online service and even in the bank proper attention in good timing by the staffs Reviewed on: 4th April 2023

Customer service

Always go out of their way to help with anything Reviewed on: 4th April 2023

Best Bank Ever!

From the efficiency of opening an account to having my debit card printed and handed to me at the same time so I can use it immediately, Metro Bank has really surpassed every expectation and more! Recently I changed my name and apart from just changing my name immediately like my other bank did, they gave me a new debit card with my new name and was able to print off a statement with my new name on….the other banks were not able to do this and I had to wait a couple of weeks! Their service is of excellence which has made me say that this has to be the best bank ever! Reviewed on: 4th April 2023

Simple interface in app

Really happy with their app as it is very simple to navigate. And it is very secure to use. Reviewed on: 4th April 2023

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