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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Once you've Metrobank(ed), you'll never go back

With my previous bank, making transfers on their app was often so difficult it was easier to get to a branch, queue and then complete the transfer via a bank teller. With Metro Bank I can set up a savings account, effect bank transfers and make payments on my phone or iPad. Both use the phone's security features with either my face or my finger. Even lack of attention for a short period of time turns the app off requiring a new sign in. This would be a pain (the password is brutal) but with face recognition it's not so problematic. Having said all of this, on occasion, when I've set up new payments or paid a large sum to a new or old payee the bank sends me a text or an email asking me to call to confirm the payment. So I still feel looked after. And even if all of this is a problem there is an actual physical bank in town. Not super local, but easily accessible. Cannot see myself ever going back to the traditional 'high street' banks. Reviewed on: 13th April 2021

Nothing is a problem

they are always ready to help, either in person on the local branch or over the phone, the customer service is excellent. I had no issues with metro bank at all. I liked the offer of using your debit card in europe and no charge was made. Reviewed on: 13th April 2021

easy to use and professional customer service

personal service which resolves all issues quickly and professionally . Reviewed on: 12th April 2021

Easy, efficient and open 7 days a week

Originally this was used because of the 7day week opening but it has proven to be very convenient in other ways. During COVID 19 we had to shield for over 12 months and the ease of opening new accounts online and all our banking needs has been excellent. Reviewed on: 12th April 2021

Personable bank

Really friendly & helpful staff who know their products Reviewed on: 12th April 2021

Banking made easy

I'm a bit of a novice at banking, but the experience with Metro has been excellent. Always great customer service, and anything i've ever wanted or needed to do I have been able to do with ease. Simply brilliant Reviewed on: 12th April 2021

Professional and people oriented

Metro bank makes it easy to open accounts and provide professional service. The staff are friendly and efficient and put people/customers first. I must add they make customers feel welcome. Even their pets. It’s the little things that add up and make Metro bank one of the better banks. Also happy for their sweets Reviewed on: 12th April 2021

Quick and Good Service

Always quick and easy to talk to when I have any issues. Very helpful and friendly. Reviewed on: 12th April 2021

Banking as it should be

Everything is pitched toward the customers convenience,needs & expectations + you actually get to speak to people Reviewed on: 12th April 2021

Good service

Good customer care services metro bank has Reviewed on: 12th April 2021

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