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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Fast and simple

Good customer experience, open on Sundays, open late Reviewed on: 4th April 2023

Heloful

Have locker boxes of varying sizes which are a great help for safe keeping. Reviewed on: 4th April 2023

Great bank

Really friendly easy going bank and always there’s to help Reviewed on: 4th April 2023

Best Caring Bank !

Apart from getting everything right about a Bank They care not just about Humans even Pets gets Buscits and a Drink at the door Reviewed on: 4th April 2023

Always there to help

Friendly and helpful Staff listen and never make you feel stupid Reviewed on: 4th April 2023

Most polite and helpful

Recently I opened my account there in Metro Bank and I found the employees very humble, polite and supportive. The account opening process was though lengthy but easy to follow and the customer support officer was varily present through the process till I complete it. Reviewed on: 4th April 2023

Efficiency

I have always found Metro Bank to be very efficient as a bank. On a few occasions over the past 18 months they have alerted me to and dealt with fraud on my account. They have been able to deal with any issues with quickly arranged in-store appointments. The Metro app is very effective and keeps me updated on my account health and all the related stats. Reviewed on: 4th April 2023

Customer Friendly

Metro bank provides a service where the opening hours are widest seven days a week. Easy access to one to one service sadly lacking by other banks this day and age.A great service. Reviewed on: 4th April 2023

Dispute resolution

They dealt with a dispute over an on-line delivery in a very positive manner. Reviewed on: 4th April 2023

Great all round bank

After a few years with this bank, it’s great to be able submit a review about their great service. Open almost any day and long hours, friendly staff to guide and assist all the time, and their systems are services just seem to always work. Thank you, and well done. Reviewed on: 4th April 2023

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