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Metro Bank: Current account reviews

4.86
Based on 10,570 reviews, last reviewed 27th May 2025
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025
Lucie C's avatar
Lucie C

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025
BM's avatar
BM

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

A New Bank with Good Ideas

5
I opened my account during their first week of trading and I haven't had any cause for complaint at all. I have been with the big 5 for over fifty years and I don't think any of them compare. If I could make any comment which could be seen as negative, there is only one. Their IT department is slow to react. Reviewed on: 29th March 2021

Amazing Customer service

5
An amazing bank that is always there for you, when needed. the customer call centre are so amazing, the friendly voices helping with all the queries. so i must say Thank you. Reviewed on: 29th March 2021

User friendly bank

5
Very easy to use the site and the bank is very so user friendly and outstanding service in all aspects Reviewed on: 29th March 2021

salah

5
been using my account abroad and easy online transfert Reviewed on: 29th March 2021

The most pleasant and Helpful staff.

5
What can I say, Most helpful and obliging staff. I have modest holdings in 5 Banks for safty sake and this one is my favourite Reviewed on: 29th March 2021

Easy access and safe

4
Never had any problems with account. Easy to use and safe. Reviewed on: 29th March 2021

fuss free banking

5
excellent ..easy and fair banking Reviewed on: 29th March 2021

The best bank ever

5
Absolutely the best bank I've ever been with longer opening hours than any other bank and replaces lost card on the spot very friendly and professional Reviewed on: 29th March 2021

Helpful,understanding,always going the extra mile

4
With metro nothing but pros that's why I am never worried when it comes to any issues concerning with my account always helpful clear and sort out any issues I got without me worrying best bank on my book Reviewed on: 29th March 2021

The Best of All British Banks

5
I am a pensioner, before Metro Bank arrived I was stuck with the likes of Barclays (worst bank) and NatWest two dominating banks but had no clue what customer service means. Metro Bank from the very start had a gold standard customer service plus one can get Euros commission-free when abroad. Reviewed on: 29th March 2021

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