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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great customer service

Metro Bank provides professional banking services for the people. I moved to London and tried to open a bank account at another major bank. They told me to come back in three weeks. (!) I walked around, saw Metro Bank, and I got a bank card when I walked out. Reviewed on: 4th April 2023

Simply incredible

I think in this day and age that personal banking seems to be a thing of the past where everybody, including the banks prefer to go online. The personal touch of interacting with somebody personally is now a thing of the past I went in to ask about my PIN number and was very pleasantly surprised at the quick and prompt service. Everybody there was very professional and seem to be very much on the ball. Reviewed on: 4th April 2023

Metro Bank is there for us every day of the week

We work, we are busy. We need face to face banking, not some automated phone line and then through to someone who can't help. Metro is there for us at much more convenient times, and the cool coin counting machine. Reviewed on: 4th April 2023

Always helpful to senior citizens

Senoior citizens are not forgotten by metro bank. Not everyone is computer literate and the staff at metro bank under this znd are always willing to assist us senior citizens Reviewed on: 4th April 2023

Simple and accessible

Open much longer hours than my previous bank and not having the traditional stuffiness of high street banks, Metro is unusual and a breath of fresh air. I got a new card printed on the spot…overall the bank provides helpful customer service. Reviewed on: 4th April 2023

Very good

The bank is near me and it is open when we need it. Reviewed on: 4th April 2023

Easy banking

Excellent service, simple app and fantastic rates Reviewed on: 4th April 2023

Excellent Service

Excellent opening hours and customer service team. No issues using this bank. I would highly recommend it to friends and family. Great service. Reviewed on: 4th April 2023

Best customer service

5 stars ⭐️ in customer service, I have alway had a positive response from the team if it’s on the phone or in person. Reviewed on: 4th April 2023

Good bank

Nice bank with easy access, I enjoy banking there Reviewed on: 4th April 2023

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