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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Friendly, quick ,helpful,caring

I love my bank, every time I go in ,I'm All ways received with a smile, there's no waiting in queues forever, they quickly get your problems solved, they are friendly, you can have a proper conversation, they don't rush you,they all way offer you drinks ,I grandson goes with me sometimes and they are very friendly he always gets a lolly, they are very understanding and patient,there only bank system is easy and quick to use, I never had any problems with them, hope to be with them for more years to come, in my opinion they are a amazing bank ,so I wouldn't like to say thank you for everything they do to make my life easier. Reviewed on: 4th April 2023

Great Bank

Very professional and friendly staff. Reviewed on: 4th April 2023

Great service

What I like most is the fact that u can collect your bank card the same day you open an account and the Bexleyheath branch staff are nice Reviewed on: 4th April 2023

Great customer service

Metro Bank provides professional banking services for the people. I moved to London and tried to open a bank account at another major bank. They told me to come back in three weeks. (!) I walked around, saw Metro Bank, and I got a bank card when I walked out. Reviewed on: 4th April 2023

Simply incredible

I think in this day and age that personal banking seems to be a thing of the past where everybody, including the banks prefer to go online. The personal touch of interacting with somebody personally is now a thing of the past I went in to ask about my PIN number and was very pleasantly surprised at the quick and prompt service. Everybody there was very professional and seem to be very much on the ball. Reviewed on: 4th April 2023

Metro Bank is there for us every day of the week

We work, we are busy. We need face to face banking, not some automated phone line and then through to someone who can't help. Metro is there for us at much more convenient times, and the cool coin counting machine. Reviewed on: 4th April 2023

Always helpful to senior citizens

Senoior citizens are not forgotten by metro bank. Not everyone is computer literate and the staff at metro bank under this znd are always willing to assist us senior citizens Reviewed on: 4th April 2023

Simple and accessible

Open much longer hours than my previous bank and not having the traditional stuffiness of high street banks, Metro is unusual and a breath of fresh air. I got a new card printed on the spot…overall the bank provides helpful customer service. Reviewed on: 4th April 2023

Very good

The bank is near me and it is open when we need it. Reviewed on: 4th April 2023

Easy banking

Excellent service, simple app and fantastic rates Reviewed on: 4th April 2023

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