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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

was everything I needed, when I needed it.

My first memory of metro bank was opened my account, I was a Uni student with more problems than money, but the staff member opening my account talked me through the process and made me feel welcome, making me a coffee and made the process actually enjoyable.(regardless of my ability to take a photogenic profile photo) my second memory of using metro bank was a year of so later when I entered my local branch in nothing short of a Bureaucratic rage, fully educed by another bank that rhymes with HSmeSee . Again your staff member sensed my disgruntled demeanor and enabled me to take swift corporate retribution by transferring all of my money over to metro bank, without me having to lift a finger and again while I drank a lovely cup of coffee. My third memory of metro bank comes in the form of me racing to your branch after work " as you are the only bank that is open during USEFUL hours of the day." On this occasion I was in need of help with printing statements for my tax return and exchanging all of my spare change into useful denominations. Somehow that became a pleasant experience and not only did I leave in a better mood than when I arrived, I had also finished the day with a lovely coffee. Thank you for being a helpful bank and that you for the beverages, they mean more than you think. Marc-Alexander Morelli Reviewed on: 21st March 2021

Amazing Bank, Efficient, Professional, Personable

I have banked with Metro for almost seven years, and in that that, I have found them to be highly efficient, professional, personable and helpful in all my dealings. At the time, I switched from one of the major high street banks who were lacking in their customer service. With Metro Bank, I feel that anything is possible, there are never any hurdles in getting anything done and there is alway someone on hand to help. Reviewed on: 21st March 2021

Mobile app

Mobile app is useless, does not work at all have tried all sorts of things even tried different mobiles , still does not work . Reviewed on: 21st March 2021

Great Customer Service!

I've been part of the Metro Bank family for nearly 8 years and my experience has been excellent; whether in-store, online or over the phone. I rarely have to wait for someone to speak to someone, issues are resolved very quickly, bank cards can be printed almost instantly in-store. I would recommend Metro to anyone, and often do! Thanks Metro! Reviewed on: 21st March 2021

Great customer services

I’ve been there to open my current account abd everyone was so helpful Reviewed on: 21st March 2021

they are great

The staff are great always there to help cant fault them xxx Reviewed on: 21st March 2021

High end banking practices, excellent and knowledgeable staff, quick and attentive professional service,Fabulous decor friendly and staff who exceed expectations well done Clapham Common branch

I feel valued listened too. Superb attentive service with a smile which exceed expectations. Knowledgeable with excellent advice high end service attainable to all. Staff that endeavour to please. Professional yet warm and welcoming. I work every day so I love their hours of opening. A safe place to leave your valuables. Most of all I trust Metro Bank with my money and they print your cards. I am with THE TOP bank and intend to avail myself of all of their services. I love Metro Bank. Reviewed on: 21st March 2021

Excellent Service

Went in to set up an account during the 3rd lockdown really helpful and all the precautions in place made us feel safe and reasured Reviewed on: 21st March 2021

Best bank ever

Never ever had any problems with this bank for years that I've been with them Reviewed on: 21st March 2021

Smashy Bank Service

Extremely helpful staff.Anytime anyday Reviewed on: 21st March 2021

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