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Metro Bank: Current account reviews

Name: Current account
Rating: 4.791727536838776666 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Best Customer Service

A year ago I lost my wallet, and I remember the hassle I had to go through to have cards as I had a bank account with other banks as well, and as everything is through cards these days, I had no cash on me, whereas the Card and PIN take days to come through by post, therefore, I walked into Metro Branch on Sunday as that is the day I lost my wallet and only Metro Bank was open, I was surprised when I explained the situation to them, they got me new bank card printed in the branch and I was able to use it right away. Since then Metro Bank is my favourite and whoever asks me which bank to go for, Metro Bank is the first choice. Reviewed on: 21st March 2021

Good

Good company would recommend to friends and family Reviewed on: 21st March 2021

excellent

Brilliant efficient informative Reviewed on: 21st March 2021

Very satisfied

Faster response,anytime they resolved the problems Reviewed on: 21st March 2021

Amazing people

Great service both in stores and on the phone very helpful staff xxx Reviewed on: 21st March 2021

Great Customer service & Online Banking

I have been with Metro for 9 years - They have always provided excellent customer service whether that's in store or on the phone. There online banking system is super easy to use and feels safe, so would definitely recommend to a friend. Reviewed on: 21st March 2021

Fantastic

Easy to set up and use. Straight forward banking Reviewed on: 21st March 2021

Privacy and Customer support.

I used to always feel like so many extra steps to transfer money and adding new payee coming from an internet bank like Monzo. But when I heard that accounts are freezing and money is being lost because of no extra steps then I realised those extra steps really worth it. When I went for shopping I was on a shopping spree then they suspended my account for a while until they get a confirmation from me. At first I was so annoyed with that but later got to know it is a privacy measure of the bank then I felt the bank is thinking about me as a well wisher. The experience with the Metro Bank is something like a family member. Reviewed on: 21st March 2021

was everything I needed, when I needed it.

My first memory of metro bank was opened my account, I was a Uni student with more problems than money, but the staff member opening my account talked me through the process and made me feel welcome, making me a coffee and made the process actually enjoyable.(regardless of my ability to take a photogenic profile photo) my second memory of using metro bank was a year of so later when I entered my local branch in nothing short of a Bureaucratic rage, fully educed by another bank that rhymes with HSmeSee . Again your staff member sensed my disgruntled demeanor and enabled me to take swift corporate retribution by transferring all of my money over to metro bank, without me having to lift a finger and again while I drank a lovely cup of coffee. My third memory of metro bank comes in the form of me racing to your branch after work " as you are the only bank that is open during USEFUL hours of the day." On this occasion I was in need of help with printing statements for my tax return and exchanging all of my spare change into useful denominations. Somehow that became a pleasant experience and not only did I leave in a better mood than when I arrived, I had also finished the day with a lovely coffee. Thank you for being a helpful bank and that you for the beverages, they mean more than you think. Marc-Alexander Morelli Reviewed on: 21st March 2021

Amazing Bank, Efficient, Professional, Personable

I have banked with Metro for almost seven years, and in that that, I have found them to be highly efficient, professional, personable and helpful in all my dealings. At the time, I switched from one of the major high street banks who were lacking in their customer service. With Metro Bank, I feel that anything is possible, there are never any hurdles in getting anything done and there is alway someone on hand to help. Reviewed on: 21st March 2021

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