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Metro Bank: Current account reviews

View other Metro Bank products
4.86
Based on 10,576 reviews, last reviewed 23rd Jan 2026
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026
Stefan Horvath 's avatar
Stefan Horvath

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
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Anton
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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Amazing people

5
Great service both in stores and on the phone very helpful staff xxx Reviewed on: 21st March 2021
Deb's avatar
Deb

Great Customer service & Online Banking

5
I have been with Metro for 9 years - They have always provided excellent customer service whether that's in store or on the phone. There online banking system is super easy to use and feels safe, so would definitely recommend to a friend. Reviewed on: 21st March 2021
Dani's avatar
Dani

Fantastic

5
Easy to set up and use. Straight forward banking Reviewed on: 21st March 2021
Debbie Asante's avatar
Debbie Asante

Privacy and Customer support.

5
I used to always feel like so many extra steps to transfer money and adding new payee coming from an internet bank like Monzo. But when I heard that accounts are freezing and money is being lost because of no extra steps then I realised those extra steps really worth it. When I went for shopping I was on a shopping spree then they suspended my account for a while until they get a confirmation from me. At first I was so annoyed with that but later got to know it is a privacy measure of the bank then I felt the bank is thinking about me as a well wisher. The experience with the Metro Bank is something like a family member. Reviewed on: 21st March 2021
Trivikram Kavuri's avatar
Trivikram Kavuri

was everything I needed, when I needed it.

4
My first memory of metro bank was opened my account, I was a Uni student with more problems than money, but the staff member opening my account talked me through the process and made me feel welcome, making me a coffee and made the process actually enjoyable.(regardless of my ability to take a photogenic profile photo) my second memory of using metro bank was a year of so later when I entered my local branch in nothing short of a Bureaucratic rage, fully educed by another bank that rhymes with HSmeSee . Again your staff member sensed my disgruntled demeanor and enabled me to take swift corporate retribution by transferring all of my money over to metro bank, without me having to lift a finger and again while I drank a lovely cup of coffee. My third memory of metro bank comes in the form of me racing to your branch after work " as you are the only bank that is open during USEFUL hours of the day." On this occasion I was in need of help with printing statements for my tax return and exchanging all of my spare change into useful denominations. Somehow that became a pleasant experience and not only did I leave in a better mood than when I arrived, I had also finished the day with a lovely coffee. Thank you for being a helpful bank and that you for the beverages, they mean more than you think. Marc-Alexander Morelli Reviewed on: 21st March 2021
Alexander Morelli 's avatar
Alexander Morelli

Amazing Bank, Efficient, Professional, Personable

5
I have banked with Metro for almost seven years, and in that that, I have found them to be highly efficient, professional, personable and helpful in all my dealings. At the time, I switched from one of the major high street banks who were lacking in their customer service. With Metro Bank, I feel that anything is possible, there are never any hurdles in getting anything done and there is alway someone on hand to help. Reviewed on: 21st March 2021
Grafix's avatar
Grafix

Mobile app

5
Mobile app is useless, does not work at all have tried all sorts of things even tried different mobiles , still does not work . Reviewed on: 21st March 2021
Mohammed's avatar
Mohammed

Great Customer Service!

5
I've been part of the Metro Bank family for nearly 8 years and my experience has been excellent; whether in-store, online or over the phone. I rarely have to wait for someone to speak to someone, issues are resolved very quickly, bank cards can be printed almost instantly in-store. I would recommend Metro to anyone, and often do! Thanks Metro! Reviewed on: 21st March 2021
thom yates's avatar
thom yates

Great customer services

5
I’ve been there to open my current account abd everyone was so helpful Reviewed on: 21st March 2021
Moona's avatar
Moona

they are great

5
The staff are great always there to help cant fault them xxx Reviewed on: 21st March 2021
Diane Fretwell's avatar
Diane Fretwell

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