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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Very good customer service

Very helpful, fast, profetinal Staff Reviewed on: 12th March 2021

Amazing service, new card in minutes and hardly any charges

This bank is open all hours, never makes you wait, too security and staff go above and beyond to help Reviewed on: 12th March 2021

Fantastic service

Excellent service. No waiting for hours to speak to a customer service agent. Reviewed on: 12th March 2021

Excellent service

Metro bank are friendly very helpful both in the bank and online. Very experience staff member make you feel at ease. Reviewed on: 12th March 2021

Crap

It used to be a good bank in the last month not good Reviewed on: 12th March 2021

Brilliant service and staff are friendly

I had an issue with ordering a new card but got it solved quickly and easily. Reviewed on: 12th March 2021

Reliable professional retail bank

I would like to observe the easy to use service that customers enjoy and i appreciate how it welcomes the whole family in stores; including doggie treat bags is a good perk Reviewed on: 12th March 2021

Absolute best bank!

Absolute best bank I’ve ever had ! Reviewed on: 12th March 2021

Great service

I been banking with them since 2013 and i have never had any problem with them they service is great I would recommend them to my family and friend. Reviewed on: 12th March 2021

Need a statement

Been with this bank for few months it’s really good and safe 10 out 10 Reviewed on: 11th March 2021

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