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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

great service and easy to use

metro bank have amazing online banking and its easy to make you way around it my personal experience is amazing and is a thriving bank as well as its great service and quality of the bank Reviewed on: 12th March 2021

Brilliant service in branch. Staff very friendly. Telephone service prompt no having to hang around like other banks

Very happy with bank. Lots of branches around country Reviewed on: 12th March 2021

Brilliant service as always

Customer service is always brilliant with the kindest staff and online and mobile banking is easy to use Reviewed on: 12th March 2021

Excellent

Great experience with metro bank since I open and account in January Reviewed on: 12th March 2021

10/10 Experience

I've always had really good interactions with the employees, both instore and online, and I can't fault the service I have received. The online banking and mobile app are both easy to use and accessible. Reviewed on: 12th March 2021

Professional Service

Always very friendly and professional Service from ALL member of Staff - from the entrance, at the counter or on the desk for needed discussions with EVERY lower level or management member of the Bank Staff. Very good always! Reviewed on: 12th March 2021

current account easy to manage

very reguarding and peace of mind and the facility of visiting the bank even on a Sunday it is a bonus.... Reviewed on: 12th March 2021

Always very helpfull

Customer service is best bank iv been with, always very helpful and app works more than most bank apps Reviewed on: 12th March 2021

A refreshingly modern way to bank

I love the personal customer service experience. No being fobbed off with things going to 'head office'. I like that you are greeted on your arrival at the bank and directed to where you need to be. They are always helpful, professional and deal with your queries however trivial, as equally important. Internet security is good and I feel my money and my data is safe. I have already recommended them to several family members. Reviewed on: 12th March 2021

Easy and seemingly always open

They make the so called classic banks seem old and outdated. Just nice and easy customer service with the added benefit in that they are open most of the time Reviewed on: 12th March 2021

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