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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Professional Service

Always very friendly and professional Service from ALL member of Staff - from the entrance, at the counter or on the desk for needed discussions with EVERY lower level or management member of the Bank Staff. Very good always! Reviewed on: 12th March 2021

current account easy to manage

very reguarding and peace of mind and the facility of visiting the bank even on a Sunday it is a bonus.... Reviewed on: 12th March 2021

Always very helpfull

Customer service is best bank iv been with, always very helpful and app works more than most bank apps Reviewed on: 12th March 2021

A refreshingly modern way to bank

I love the personal customer service experience. No being fobbed off with things going to 'head office'. I like that you are greeted on your arrival at the bank and directed to where you need to be. They are always helpful, professional and deal with your queries however trivial, as equally important. Internet security is good and I feel my money and my data is safe. I have already recommended them to several family members. Reviewed on: 12th March 2021

Easy and seemingly always open

They make the so called classic banks seem old and outdated. Just nice and easy customer service with the added benefit in that they are open most of the time Reviewed on: 12th March 2021

Best bank for all circumstances

Metro is truly the most effective bank in the UK because once you have opened your account in shop u never need identification again . And if you lose your card you can just walk right in and get a replacement in 10min Reviewed on: 12th March 2021

Truly remarkable

Undoubtedly the best bank I have ever banked with, they are very attentive and caring regarding all circumstances, they go above and beyond to support you with whatever you need and whatever time of day, Customer services is 10/10 dosent matter who you speak with, the overall banking is very simple and easy to use also secure I have never had any issues with metro bank or understanding how they work. Couldn’t fault them and highly recommend to anyone I meet. Thank you for taking care of your customers. Reviewed on: 12th March 2021

Very good customer service

Very helpful, fast, profetinal Staff Reviewed on: 12th March 2021

Amazing service, new card in minutes and hardly any charges

This bank is open all hours, never makes you wait, too security and staff go above and beyond to help Reviewed on: 12th March 2021

Fantastic service

Excellent service. No waiting for hours to speak to a customer service agent. Reviewed on: 12th March 2021

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