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Metro Bank: Fixed Term Savings reviews

Name: Fixed Term Savings
Rating: 4.76 (223 reviews)

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4.64

Based on 223 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Fantastic service online and in person. Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Latest lowest rating:

1

No empathy or flexibility whatsoever In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was lat... Read more Reviewed on: 24th September 2025

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Fixed Term Savings reviews (223)

Review of the Metro Bank, Fixed Term Savings:

Racist bank

Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from. Reviewed on: 29th December 2023

Great bank

Staff are great, cannot do enough for you. Even helped me with other things not related to my visit, imagine other banks doing that! Reviewed on: 5th April 2023

Splendid Banking Services

Metro bank offers quality and top -tier banking services as well as a great & superb customer care services Reviewed on: 4th April 2023

Efficiency

Amazing experience with metro bank, very efficient services staffs are professional always ready to help. Reviewed on: 4th April 2023

Excellent bank

Competitive interest rates and easy to deal with. Reviewed on: 4th April 2023

Best in resolving banking problems

I always feel at peace knowing my money is secured with Metro Bank. They are easily accessible on the phone and they get your problem sorted quickly. Reviewed on: 4th April 2023

Best bank

The staff are always helpful and friendly, the opening hours are great, and it's good that they are dog friendly. Reviewed on: 4th April 2023

Sheer Delighy

Our experience with Metro Bank has been nothing other than pleasure. Friendly staff. Always patient and explaining everything in a way that we understand. Reviewed on: 4th April 2023

Mr Arnauld

The best Bank in England, easy to contact support online also to use apps Reviewed on: 4th April 2023

Fast Friendly and Good Value

For the last few years I’ve used Metro Banks Fixed income product and find them offering very competitive Interest rates . Once decided , the investment procedures is simple abd efficient Always kept informed ! Reviewed on: 3rd April 2023

Approachable and easy to understand

I am an older customer and find it difficult to understand the product information. Both staff in store (Solihull) and on the phone were patient and friendly. They gained my trust and therefore my savings. Reviewed on: 3rd April 2023

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