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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (481 reviews)

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4.92

Based on 481 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

I’ve been a customer for many years now and have had... I’ve been a customer for many years now and have had zero issues which is what you want from your bank. Reviewed on: 12th June 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (481)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

Best Bank.

Very Good customer service and very helpful and understanding towards my wife who is disabled. We both have the instant savings account. The App is easy to use and easy access to the Bank via online. Reviewed on: 5th April 2023

excellent

very efficient and very helpful woulfd reccomed the to anyone considering changing banks or opening a new account Reviewed on: 5th April 2023

No robots

It’s banking with customer service second to none. You don’t have to prove you’re not a robot or how many bridges in the picture!! Just people doing business with people. Reviewed on: 5th April 2023

Brilliant helpful staff

So helpful nothing is too much trouble cheerful chatty and polite so glad I chose Metro Reviewed on: 5th April 2023

Good customer service

Always helpfully and polite when you go in the bank Reviewed on: 5th April 2023

Great friendly bank

Always open so easy and friendly Reviewed on: 5th April 2023

Metro saver account

Great bank easy to open an account on line and very informative with emails on other accounts you can have Reviewed on: 5th April 2023

Great for savings

Metro bank have always been there for mr at any time, they are as far as I’m concerned have the greatest customer service I have received from a bank, the handiness of being able to replace my card as and when straight away from branch the same day usually within 15 minutes is great and they are always ready to give any finances advice they can. Reviewed on: 4th April 2023

Personal and perfect

Every experience is good, everyone so helpful and service offering just perfect. This award belongs to metro banking Reviewed on: 4th April 2023

Best Banking Services

Metro bank offers quality and top -tier banking services as well as a great & superb customer care service Reviewed on: 4th April 2023

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