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Mettle: Business Banking reviews

Name: Business Banking
Rating: 4.89 (2254 reviews)

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4.90

Based on 2,254 reviews, last reviewed 23rd Jan 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

It works, it doesn't cost much, and I get my account... It works, it doesn't cost much, and I get my account software for free! Reviewed on: 23rd January 2026

Latest lowest rating:

1

Absolutely terrible experience This has been an absolutely terrible experience characterized by shocking service and a complete lack of operational awareness. We attempted to open a... Read more Reviewed on: 19th January 2026

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About this product

Mettle offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

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Mettle Business Banking reviews (2254)

Review of the Mettle, Business Banking:

Simple, efficient and quick. Lifesaver!

Mettle is simple and efficient to use. It has helped me immensely with my own business in tracking my income and expenses. Lifesaver! Reviewed on: 10th April 2025

It works, it doesn't cost much, and I get my account...

It works, it doesn't cost much, and I get my account software for free! Reviewed on: 23rd January 2026

Great business banking for self employed.

Great business banking, especially for self employed. It has pots for tax or profit etc, and comes with access to FreeAgent for your accounting, perfect! Reviewed on: 23rd January 2026

I love my Mettle account.

I love my Mettle account. It is free and simple to set up my FreeAgent connection. Reviewed on: 22nd January 2026

Nearly 1 year review

I have been using mettle for nearly a year to run my business banking and it’s so helpful with logging orders for me and I add receipt’s,and alerts when money is added to the business account Reviewed on: 22nd January 2026

A great bank for some traders and small businesses.

A great bank for some traders and small businesses. Great features for what I need and. Want from banking. Reviewed on: 22nd January 2026

Great banking app for business - helps with saving a...

Great banking app for business - helps with saving and separating into tax pots etc Reviewed on: 22nd January 2026

Good easy to use bank service.

Good easy to use bank service. If the savings account interest rate was more competitive it would be top marks. Reviewed on: 22nd January 2026

Great banking system for start ups

Great banking system for start up business that offers accounting services and easy income and expense tracking Reviewed on: 22nd January 2026

Absolutely terrible experience

This has been an absolutely terrible experience characterized by shocking service and a complete lack of operational awareness. We attempted to open a new business account with Mettle and what we encountered was the definition of unacceptable. First, there is no direct contact number, meaning every interaction is forced through the app — which would be fine if the app actually supported basic customer management. It does not. The app clearly states that after you submit your application and answer all questions, you should receive a response within 72 hours. We have been waiting for over a month and a half without any meaningful update. The only interaction we received in this entire period was approximately three weeks ago, when the app requested clarification about the exact nature of our business. We responded immediately. Two days later, we received an email from an agent asking the exact same question, demonstrating that internal communication is either nonexistent or completely ignored. We replied stating that the question had already been answered — and since that moment, there has been absolute silence. This is embarrassing service and reflects a serious failure in customer management. There is no transparency, no accountability, and clearly no understanding of what is happening within your own onboarding process. A bank that claims to support businesses should not be incapable of handling something as basic as an account setup without leaving clients in the dark for weeks. It is obvious at this point that we do not need this bank, and we would strongly caution any business considering Mettle to rethink placing their trust in an institution with such disorganized and apathetic service standards Reviewed on: 19th January 2026

A pleasure , works efficiently and effectively

A pleasure , works efficiently and effectively Reviewed on: 9th November 2025

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