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Mettle by NatWest: Business Banking reviews

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4.93
Based on 4,580 reviews, last reviewed 4th May 2026
917% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Outstanding bank for small business The reason behind the good experience mark with customer service I gave is that I have not had to deal with them but I am pretty sure that if needed t... Read more Reviewed on: 4th May 2026
Rafal G's avatar
Rafal G

Latest lowest rating:

1

Constantly Threatened. Totally Unreliable. Bombarded by intrusive and illegal questions. I am constantly asked to provide them copies of my invoices to justify payments going into the account o... Read more Reviewed on: 21st April 2026
Gavin Renwick's avatar
Gavin Renwick
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4580)

No frills, efficient.

5
No frills, efficient. Clear statements & easy to understand. Reviewed on: 8th April 2026
haydn 's avatar
haydn

Mettle provides added value

5
I switched my business account to Mettle and find they provide an excellent service with added value to allow me to manage my business efficiently. I have used FreeAgent accountancy programme since 2016 and paid for it every year, until I moved to Mettle last year and now have the FreeAgent programme free of charge. This is such a great benefit so thank you Mettle!! Reviewed on: 8th April 2026
BeckyP's avatar
BeckyP

Excellent bank for Sole Traders

5
So far been excellent, the free finance software with free agent is extremely useful too Reviewed on: 8th April 2026
Alasdair N's avatar
Alasdair N

Easy to use and great value

5
The app is very intuitive and having the FreeAgent accounting included is a great bonus. Reviewed on: 8th April 2026
Philip G's avatar
Philip G

Excellent Bank

5
App is very user friendly, easy to understand. Reviewed on: 8th April 2026
Peter Fleming's avatar
Peter Fleming

Very professional but also listen well to your needs

5
Very professional but also listen well to your needs Reviewed on: 8th April 2026
Jay's avatar
Jay

The app is quick and easy to use, and banking suppor...

5
The app is quick and easy to use, and banking support is on the dot Reviewed on: 8th April 2026
Paul W's avatar
Paul W

Excellent onboarding and customer service

5
Excellent onboarding and customer service Reviewed on: 8th April 2026
Ahmed G's avatar
Ahmed G

FSCS protected, free banking, easy signup.

5
FSCS protected, free banking with integrated accounting software (FreeAgent - on of the best). Honestly, I found it hard to believe all this was free when I signed up 4 years ago. I'm a sole trader and I've never had any issues with the Mettle App nor the integration with FreeAgent. I'm just about to start using the savings pot feature. I've recommended Mettle to 3 other people to date. Reviewed on: 8th April 2026
David R's avatar
David R

Mettle me do,

5
Straight forward business banking. Reviewed on: 8th April 2026
Andrew's avatar
Andrew

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