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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (206 reviews)

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4.80

Based on 206 reviews, last reviewed 4th Mar 2025

9% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Fantastic customer service Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and ... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (206)

Review of the Monmouthshire Building Society, Mortgages:

Great Service

Big thanks to Oliver for making our remortgage process so simple and for a great service! Reviewed on: 6th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver. Response date: 6th February 2025

Great

Excellent and efficient service when renewing my mortgage to a new rate. My advisor Hristina gave clear and helpful information. Reviewed on: 28th December 2023

Peter Gomersall / Fixed Rate Mortgage Expiry

Have been discussing fixed rate expiry due in March 2024. Pete has been extremely helpful, professional and patient throughout. Meeting now arranged in mid January. Thanks. An easy recommend. Reviewed on: 21st December 2023

Review

Monmouthshire are an amazing company and have helped me immensely Reviewed on: 19th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 20th December 2023

Excellent professional service

Very friendly, efficient and professional service. Anita was superb, very thorough a credit to the Society. Reviewed on: 14th December 2023

10/10 for Danielle E

If you are lucky enough to be allocated Danielle as your mortgage advisor, you will not be disappointed. Danielle was knowledgeable, professional and went above and beyond to discuss all options with me at my appointment. Cannot recommend her highly enough! Reviewed on: 12th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience at your appointment. Your comments will be passed on to Danielle. Response date: 12th December 2023

Very happy!

I wanted to get some advice on additional borrowing having already had an existing mortgage. I was contacted by Danielle and she fully explained my options which enabled me to make an informed decision. I found the application process straight forward and Danielle kept me informed about each stage of the application. I am very happy with the service and support I received. Reviewed on: 7th December 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you are happy with the service that you have received. Your comments will be passed on to Danielle. Response date: 7th December 2023

Joshua Davies

Ref: Joshua Davies I have just completed my remortgage with Monmouthshire Bank and wanted to give you some feedback regarding Joshua Davies. I have had around 5 conversations with Joshua regarding my remortgage application. From the first call through every call, he has been professional, reliable and has always put his best foot forward. I've worked at Lloyds Banking Group and with several financial organisations over the last 10 - 20 years. I have also dealt with a lot of mortgage applications and banking matters, and I just wanted to let you know that he has been an absolute pleasure to deal with and I think he's a real asset to your organisation. I can't recommend him highly enough. Many thanks, Robbie Mair Reviewed on: 21st November 2023

Oliver Taki - most helpful mortgage advisor

Oliver Taki of the cardiff branch was absolutely amazing, he couldn’t have worked any harder for me to obtain my new mortgage. Even with some unfortunate minor credit issues which would normally stop someone from getting a mortgage, this gentleman went above and beyond to help me get my new house. Great customer service by MONBS. Second time I’ve used these for my mortgages across two different houses and always had the best experience Reviewed on: 27th October 2023

Helpful, Polite and Professional

Easy to deal with, don't waste time making false promises on what they can and can't do, professional but friendly. Reviewed on: 31st August 2023

Quick and simple remortgage

I recently remortgaged and chose Monmouthshire for the great rate but also the recommendation from a friend about their service. It was so quick and easy to remortgage with them. Really happy! Reviewed on: 31st January 2021

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