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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3017 reviews)

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4.87

Based on 2,923 reviews, last reviewed 30th Jan 2026

68% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been a member of Monmouthshire Building Socie... I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would p... Read more Reviewed on: 30th January 2026

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (3017)

Review of the Monmouthshire Building Society, Savings:

Efficient professional friendly service

Staff are welcoming and efficient with dealing with enquiries. Nothing is too much trouble. Atmosphere in branch is friendly and professional. Reviewed on: 12th November 2019

In branch service review

It is nice to pay into a branch personally and not needing to go online. Reviewed on: 16th January 2026

In branch service review

Very helpful staff , everything explained so I understand. Nothing to improve. Reviewed on: 16th January 2026

In branch service review

Plastic wallet covers - please bring them back. Felt safer having my passbook wallet. Please do not introduce apps only. Otherwise I will leave. I always receive good service. Reviewed on: 16th January 2026

SAVINGS/ISA

I found the staff very helpful and friendly Reviewed on: 16th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review. We are so happy to hear your pleased with our services. Response date: 16th January 2026

One of the good B Societies

I have been a regular customer of the building society for the last 3 years benefiting from best Savings rates. I have sometimes used customer services with good outcomes . The app service introduced is useful. It would have been convenient to access closed accounts for interest for self assessment. HOPE MY REQUEST FOR THE PAPER COPY FOR YEAR 2024-25 would be complied with Thanks Reviewed on: 14th January 2026

Reply from Monmouthshire Building Society Thank you so much for leaving a review. Our Savings & Customer Contact team are working on your request and this should be sent to you shortly. We'll share your positive comments with our customer service team. Response date: 16th January 2026

App would not take info given

App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload but same problems. Cust service tried to sort out but couldn’t. 4th attempt and a few days later, finally got it sorted. Also app tells you to call the BS between 9and 5 but seems to forget they don’t open until 10 on Wednesdays for their sleep in. Reviewed on: 14th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you experienced issues whilst opening your account through our app and we apologise for the inconvenience that this has caused you. We’ll share your feedback with our app support team and ensure that our opening hours are correct. We open at a slightly later time of 10am on a Wednesday to allow for colleague training. We’re aware that you have spoken with a member of our Savings and Customer Contact team today regarding your review. If you require any further assistance, please do not hesitate to contact the team. Response date: 15th January 2026

In branch service review

The kindness of staff to have a direct depot facility and plastic card improvements. Reviewed on: 13th January 2026

Great Customer Service, very help full and easy to s...

Great Customer Service, very help full and easy to speak with. Went through a variety of accounts until they found the best one to suit my needs. Very happy. Reviewed on: 13th January 2026

Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 13th January 2026

In branch service review

Love it they are on high street and I can access them daily if needed. Reviewed on: 12th January 2026

In branch service review

Very friendly counter staff, who are very helpful. I am very satisfied and cant think of improvement. Reviewed on: 12th January 2026

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Monmouthshire Building Society: Savings reviews

68% decrease in 5 star reviews

60% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Savings reviews (3017)

Efficient professional friendly service

In branch service review

In branch service review

In branch service review

SAVINGS/ISA

One of the good B Societies

App would not take info given

In branch service review

Great Customer Service, very help full and easy to s...

In branch service review

In branch service review

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