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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.53

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

Falsely cancelled policy

I took out a car insurance policy with more than smart wheels as it was the cheapest quote at the time and at the age of 18 you want to get on the road ASAP for work travel, etc. When I first rang to start my policy they said I needed to pay £845 basically just for them to say yeah we’ll insure you and then went on to paying a further £145 a month which as an apprentice is way too much but I managed. Then after about a month and a half I received an email saying I had been speeding and they were threatening to cancel my insurance, then not even 3 months after taking my policy out with them they send me another email falsely accusing me of speeding a second time and then said they were going to cancel my insurance altogether so I rang up and asked if there was anything I could do to which they said no as it had been confirmed with some team they’ve got who apparently assess the data the telematics box emits and say whether it’s right or wrong but after reading all the reviews from other young drivers who have gone with them it’s clearly a bullshit scam to rip off young drivers, make a load of money out of them then cancel their policy so they struggle to get insurance anywhere else and end up penny less for no apparent reason. Now I have received a from them saying I owe £28.12 with no explaination as to why I owe that amount and the letter even said they’d previously asked me for the amount when I’ve only even heard about it once on the “second” letter they had sent me regarding this payment. I rang up about it and they said if I don’t then it will affect my credit rating or some random crap they thought of at the time so I put in a complaint about it. 2 days later I got a phone call from them about this money I apparently owe and they said they’re willing to drop it if I remove my complaint however if I change my mind I can complain about it again in the next 6 months. Basically them admitting they were wrong to try and charge me this money and saying they’d write it off so they didn’t have to deal with the complaint. Everything they do and say it fake, stay away from these people, all they want is your money and to rip you off, as shown by WatchDog they are a con artists who’s black boxes show fake data which they use to penalise young drivers. STAY AWAY FROM MORE THAN! It’s a massive scam for any young driver! Reviewed on: 15th February 2018

stay away from this company

Insured my car for 12 months on the phone before policy expired, waiting for debit card payment to go through which I was told it had. Thought job was done as got policy documents through along with a gift voucher, until 14 days after it had expired when I got an email saying sorry I had left More Than, so I called to discover they had not completed my policy saying the card payment could not go through due to lack of funds, but knowing there was plenty of funds I got written verification from my bank stating that no attempt had been made to take funds by More Than. More Than the admitted their mistake and say they would have covered my car for the 14 days but we know they would not have and it had been taken off the insurance data base on the day of expiry which they later admitted. They offered £100 in compensation for a high powered car, not that old, high value, that could have been stolen or in an accident, also bearing in mind I could have lost my licence which I rely on for work. This is a dangerous company to deal with, very slippery, most definitely unreliable so wont be going back to them again ad would recommend nobody else does. Reviewed on: 14th September 2022

0 stars

Absolutely disgusting company to deal with. DO NOT recommend at all. My policy was cancelled on the letter stating 7 days but infact it was 1 day from the day i got the letter. My named driver cancelled her policy previously on her own vehicle with a different company due to door number being incorrect. This went down as ‘fraud’ according to more than’s company regulations. We explained the situation but no, policy was still cancelled. They understand yes, but do they care NO. Reviewed on: 31st August 2022

Changing my car

I spoke to a lady who was in the Cape Town office, and she made the whole process very easy. She was a lovely lady named Sam, at Cape Town, and she could not have been more helpful! I hope Sam gets to see this message, as the line ended before I could leave a review. Thank you, Sam!! Reviewed on: 27th August 2022

Policy cancelled because they delivered milage device to wrong address

More Than are cancelling my insurance policy because they've delivered my mileage device to the wrong address. They refuse to accept it wasn't delivered to me because they have a picture of someone i don't know holding a parcel. No name, no signature. They refuse to send me a new device even though i have nothing to gain from making this up and will in fact now be considerably out of pocket with a cancelled policy on my record. Reviewed on: 22nd August 2022

Great sign up, hassle free

Competitive prices Excellent customer service Reviewed on: 16th August 2022

Okay but delayed communication

I used More Than for my car insurer a couple years ago and I had some miscommunication with them when I was up for renewal and looking to move onto another insurer. I had lost the email they sent across with my no claims discount and I tried contacting them multiple times to retrieve it, ultimately it was sent across too late and my my new insurer cancelled on me. Reviewed on: 15th August 2022

Awful company DO NOT GET CAR INSURANCE

Increased my premium themselves and charged triple amount, which I never agreed! Phone them to cancel the insurance twice, Didn't even listen to a word I said, they asked me to wait till their verification team look into my account and, however Never had a single response. 3 weeks later cancelled my insurance without notification, and send me a big bill with a threatening letter. Avoid these guys at all costs. POOR CUSTOMER SERVICE, THEY TOOK ALMOST 6 MONTHS TO VERIFY DOCUMENTS, They don't do any basic requirements that a normal insurance company does instead they hide behind an app that they barely update and think is providing adequate notifications. Awful company DO NOT GET CAR INSURANCE Reviewed on: 13th August 2022

Amazing!

Amazing customer services with very competitive prices Reviewed on: 21st July 2022

Scammers

Will send you letters saying you owe money and people will be coming to remove goods. 3 months after it's been paid in full and insurance has ended. Protect Your elderly family members make sure they don't use more than. SCAMMERS Reviewed on: 29th June 2022

More than van insurance

I purchased more than van insurance and I wish I’d never heard of them. Reviewed on: 18th June 2022

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