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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.45 (1013 reviews)

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4.45

Based on 1,013 reviews, last reviewed 27th Feb 2026

7000% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Ethical, trustworthy and I'm a member I moved to nationwide because I find the majority of other banks unethical but nationwide is not just ethical, it also is a building society and rewar... Read more Reviewed on: 22nd February 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1013)

taking all our money on a basic acount with no overdraft and we gonna be without food and we are type1 diabetics

my partner phoned up yesterday cause the account showing 53.00 overdrawn when its a basic account when you cant go overdrawn got a real nasty man on other end saying we cant do nothing for you and if it takes all your benifits call back we have ptsd and mental health problems and learning difficultys avoid nationwide at all cost or it will cost you i wish we never changed and looking for a new bank as we speak one who understands peoples need and not nasty these people are not human to make us suffer like this no customer service at all Reviewed on: 10th August 2021

Great service for years

Ive received great banking service for years! Reviewed on: 9th August 2021

A professional and courteous service.

From my first day of opening my account with Nationwide, I have been very pleased with their professional and courteous manner and approach. Their advisers are always very friendly and helpful, offering advice whenever needed. I also find that they are not intrusive, and respect the customers privacy and needs. Reviewed on: 5th August 2021

Bad

Still charging the fee for holiday insurance all through lockdown and no one could go on holiday, they should pay every account holder back Reviewed on: 2nd July 2021

Good connection

Fine smart bank every time look company money and sale Control easy Reviewed on: 14th June 2021

Great services, horrendous interface

the bank provides all of the facilities one would need for day-to-day banking, but that is all ruined by the truly horrendous interface and design. Reviewed on: 18th April 2021

Great for families

Used them for over 50 years and now online they are great for moving funds between family members who all have Nationwide accounts. Reviewed on: 16th April 2021

Easy to use

Best experience with security and authentication, very hard to be frauded Reviewed on: 15th April 2021

Slow moving, clunky UX, very frustrating security

I've used them for many years, and can't really say there's much of a difference between them and any other bank other than their security protocols for accessing your bank are much more inconvenient that others I've used (they still use a card reader for example). It's typical slow, frustrating, unhelpful banking that you use only when you must. Reviewed on: 13th April 2021

Always there

I have been with Nationwide since I was 12, I am now 40. They have always been there and happy to help. Any problems I had, their friendly staff were always on hand and helped me look after my money. Reviewed on: 7th April 2021

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