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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.45 (332 reviews)

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4.58

Based on 332 reviews, last reviewed 19th Feb 2026

3100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

20%

Latest highest rating:

5

Unbeatable customer service Easy to use banking via their app with excellent clear information. There are rarely any problems or issues but whenever there are, they are always re... Read more Reviewed on: 19th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (332)

Review of the Nationwide, FlexDirect:

Easy to use and good online app

Good customer service, the app is really easy to use and update. Reviewed on: 10th March 2023

Nationwide are a great and ethical organisation, and...

Nationwide are a great and ethical organisation, and lots of their customers got given £100 - what’s not to like! Reviewed on: 24th May 2024

Fairer Share Payment

I am pleasantly surprised at the £100 Fairer Share Payment. Reviewed on: 23rd May 2024

Always great customer service

Always great customer service and still has a high street bank Reviewed on: 12th April 2024

I like that they share their wealth with us.

I like that they share their wealth with us. I was given £100 last year for just having an account with some savings as the bank did well. I have banked with the big 4 before an never received anything like this. Their telephone helpers are always polite and try to reach a conclusion for you. Reviewed on: 12th April 2024

Ethical with a lot of potential

Unlike other online banking systems Nationwide does not provide pin reminders. There are fewer services which may be conducted in app when compared to other banks, such as Barclays and speaking to an adviser or Natwest and checking a credit score in App. Nationwide's chat service is broken and crashes without exception, and it is difficult to check transactions in specific dates online. Reviewed on: 12th April 2024

Easy to set-up and use.

Easy to set-up and use. Online banking & app can be temperamental, but customer service are helpful. Reviewed on: 4th April 2024

Switching service

I used the switching service and I was impressed with the communication throughout the process. Bonus was paid promptly. The account has a decent interest rate and no complaints so far. Reviewed on: 16th March 2024

Easy current account

An easy current account which provides a cardholder to enter your debit card which feels safer., and you don't have to access through an app, As yet I have not had any problems Reviewed on: 15th March 2024

One of the best banks in the UK

I have used Nationwide for personal banking for over 35 years. When they brought out the app it worked well, and I have not needed to go into a branch for many years but the ser ice has always been excellent. Reviewed on: 12th March 2024

Relatively good, however recently had a poor custome...

Relatively good, however recently had a poor customer interaction via online chat. Reviewed on: 28th February 2024

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