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Nationwide: Personal Loan reviews

Name: Personal Loan
Rating: 4.26 (39 reviews)

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4.20

Based on 39 reviews, last reviewed 26th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

18%

2 star

13%

Latest highest rating:

5

Easy to apply and let's you make extra payments I needed a personal loan to help pay for a divorce and a child arrangement order. Lot's of solicitor and court payments were needed. Nationwide was ea... Read more Reviewed on: 26th May 2025

Latest lowest rating:

1

They say they are there for their members, but if yo... They say they are there for their members, but if you need help. They just brush you under the carpet. Reviewed on: 13th March 2024

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About this product

Nationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Nationwide personal loan, we'd love you to write a quick review too.

Nationwide Personal Loan reviews (39)

Review of the Nationwide, Personal Loan:

Disgraceful service / support

Disgraceful customer service and banking facility. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Reviewed on: 23rd March 2020

Low interest loan

Low interest, great deals, no problems Reviewed on: 25th November 2018

Where others reject Nationwide,studies then accepts

Had great difficulty changing a "Balloon" payment on a vehicle which was via the "people's car" to a better rate loan which could be paid off early peicemeal.AA Bank of Ireland useless via internet or phone..Nationwide made my day.via Phone saving over 11% over the life of the loan.Smashing. Reviewed on: 10th June 2018

Fast efficient service

AS a member offered low interest rate. Money was in m,y account within 2 days. Reviewed on: 18th May 2018

Excellent

Excellent customer service from Nationwide. They help you, and you're not just a number. Reviewed on: 10th February 2018

Recommended by a friend to move to nationwide

Faye was amazing, really happy with the loan, top class customer skills. I’m hard to please as well. Thank you nationwide:) Reviewed on: 27th January 2018

Great rates and service , hassle free

Nationwide are highly recommended for loans , their rates are always competitive and their loans are hassle free . Easy to connect with online banking and clear statements Reviewed on: 6th May 2017

Brilliant Service and Great rates

Great rates and brilliant customer service. Can't fault the company! Reviewed on: 4th April 2017

Excellent, very helpful

I was looking for a personal loan and as I am already a customer of nationwide I thought I would check online using there no obligation quote service. I entered all the details they needed and was asked to ring them to process the application further. The number was easy to find and the employee on the other end was very helpful, the whole process was quick efficient and stress free. Would definitely recommend banking with them and looking into other products services they have on offer. Reviewed on: 16th March 2017

Nationwide loan

I was after a good loan deal and the Nationwide one was the best product I could find in terms of length and interest rate. I was accepted and the loan went through very quickly and I was well-informed every step of the way. The information was very clear and I was very happy with the whole process from start to finish. Reviewed on: 24th December 2016

Low interest loan

Had a meeting with the bank and they explained my options. As a current account holder I got a really good low interest loan (under 10%). Reviewed on: 15th November 2016

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Nationwide: Personal Loan reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide Personal Loan reviews (39)

Disgraceful service / support

Low interest loan

Where others reject Nationwide,studies then accepts

Fast efficient service

Excellent

Recommended by a friend to move to nationwide

Great rates and service , hassle free

Brilliant Service and Great rates

Excellent, very helpful

Nationwide loan

Low interest loan

Do you have a different Nationwide product?

Want to see more from Nationwide?

Student Current Account

Regular Savings

Cash ISA

Join Smart Money People

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